Terms
Payment Methods
Payment to Pretty In Primp LLC can be made through Cash, Cashapp, Venmo, ApplePay, an Invoice, or any other method specified by the company. A NON-REFUNDABLE DEPOSIT of $200 is required to secure your date, as we do not offer soft holds. The remaining balance must be settled 4 WEEKS prior to the event date, and WE DO NOT ACCEPT payments on the day of the event. If the balance is not paid within this timeframe, Pretty In Primp LLC reserves the right to terminate the contract without issuing refunds. For bookings made within four weeks of the event, the FULL BALANCE IS DUE at the time of booking.
Modifications
Any modifications to this contract must be agreed upon in writing by both the Client and Pretty In Primp LLC. Should changes be requested after 48 hours, a surcharge of $15.00 will apply for item corrections prior to production.
Warranty
No refunds will be issued for any completed work or services rendered under this contract. All services and work are guaranteed to be free from defects in materials and workmanship. Pretty In Primp LLC ensures that all merchandise is of high quality and in good condition. Should our equipment sustain damage while in your possession, you will be liable for all costs associated with repairing or replacing the merchandise, with a maximum fee not exceeding $1,000.
Freestyles & Designs
Pretty In Primp LLC is dedicated to crafting and styling distinctive designs for backdrops, treats, favors, and more. This clause serves as an agreement that the customer accepts the freestyle selections made by the company. All designs are created at the company's discretion, and samples will be provided if necessary and included in the invoice. Please be aware that no modifications can be made once the invoice has been paid.
Pretty In Primp Team Safety
We are dedicated to delivering an exceptional experience for all our customers, party attendees, and guests. To ensure we can provide the highest quality service, we kindly ask our customers to meet a few essential requirements. If the event is hosted at your residence, please ensure there is adequate space for our setup, and that the area is clean and unobstructed; we will leave it in the same condition. Additionally, we do not conduct parties outdoors in rainy weather or when temperatures fall below 70 degrees Fahrenheit. For the safety of our staff, we reserve the right to cancel the event if conditions are deemed unsafe, and please be aware that no refunds will be issued in such cases.
Rescheduling & Cancellations
Life can be unpredictable, and we understand that circumstances may arise that necessitate the cancellation of your party. Should you need to cancel, you are entitled to a full refund, including your deposit, if you notify us within 24 hours of signing the agreement. After this period, refunds will not be granted. We recommend scheduling your event at least four weeks in advance. In the rare event that you must reschedule, a fee of $100 will be added to your final balance, and we will do our best to accommodate you with the next available date. Please note that the rescheduling process cannot begin until the fee is paid.
The balance for all parties and events must be settled 4 WEEKS prior to the scheduled date. Pretty In Primp LLC reserves the right to determine what constitutes a valid reason for waiving the rescheduling fee, and any approved refunds may take up to 14 business days to process. Additionally, parties or events can only be rescheduled 30 days after cancellation, and we require a new date for rescheduling rather than for the event to take place.
Set-up & Breakdown
Pretty In Primp LLC requires approximately two hours for setup prior to the start of the event to ensure efficient decoration. This time allows us to prepare the venue to your specifications before guests arrive. If this timeframe cannot be accommodated, we can still assist, but we cannot guarantee that the space will be fully decorated before the event begins. We will arrive 30 minutes before the event concludes to collect our items and dismantle our setup. Please note that we are not responsible for cleaning the venue; we ask that you dispose of any utensils, balloons, and other items not being retained. Pretty In Primp will handle the breakdown of our stands and will personally return any backdrops used. We kindly request that you do not attempt to dismantle our stands, as any damage will require reimbursement. If you would like us to clean the venue after the event, an additional fee of $100 will be required at the time of booking.
Delivery
Our delivery times are determined by the customer, allowing for a maximum rental period of seven (7) hours. We will ensure that the merchandise or equipment is delivered to the specified address at the agreed-upon time. Upon completion of the rental period, we will return for pickup at the designated time. Upon arrival, we will inform the payee of our presence and provide a 15-minute grace period for any final activities, such as taking photos or opening gifts. After this grace period, a late fee of $30 will be charged for every additional 15 minutes of waiting. This fee must be settled within 48 hours of the rental; failure to do so may result in further penalties and potential legal action.
Areas of Service
We provide services in the Tri-State Area and select regions of New England. To ensure we can accommodate your location, please notify Pretty In Primp LLC before booking. If you are located outside our service area, arrangements can be made for an additional fee.