It is the policy of Bridges Core Service Agency, Inc. that the persons served are encouraged to state complaints and/or grievances if they believe their rights have been violated, and to pursue a resolution to their concerns in a structured format that provides fair and equitable results through due process.
During a formal grievance procedure, the person served will have the right to the following:
- Assistance by a representative of his/her choice.
- Review of any information obtained in processing the grievance, except that which would violate the confidentiality of another person served.
- Presentation of evidence of witnesses pertinent to the grievance.
- Receipt of complete findings and recommendations, except those that would violate the confidentiality of another person served.