Lost and Found Property/Item Form

Lost and Found Property/Item Form

Please provide details about the lost or found property.
Are you a guest reporting a lost item or a housekeeper reporting a found item?
Please note the following policy for lost property items:

Reporting lost items:
- Guests must report any lost items within 14 days of their departure.
- Guests must use this form and provide a full description of the item, your name, dates of stay, and the property name, booking reference and return address to post item(s) back to if different from the booking address.
Charges:
- Guests are responsible for all postage and packaging costs associated with returning lost items.
- Items will be returned via Royal Mail standard postal service unless another service is requested.
- Minimum charge for standard items to cover costs is £15
- Fragile, heavy or high value items may incur additional insurance or special delivery charges.
Payment Process:
- A payment link will be sent to the guest once postage costs have been confirmed.
- Items will only be dispatched once full payment is received.
Return of items:
- All items will be sent within 5-7 working days of receipt of payment, unless a special service is requested and paid for (e.g. tracked 24, next day).
- If we don't receive payment within 28 days of sending the payment request, your item may be donated, disposed of, or recycled.
Storage of Items:
- All found items will be stored for 30 days from the date they are discovered.
- After this period, unclaimed items may be donated, disposed of, or recycled.
Responsibility:
- We take no responsibility for items lost or damaged during return transit.
- Guests are advised to request a tracked or insured service where applicable.
Items we cannot return:
- Perishable goods, opened toiletries, and certain personal items (e.g. underwear) will not be stored or returned for hygiene reasons.
Please tick to confirm you have read and agree to the above policy
Guest Name

First NameLast Name
Email Address
example@example.com
Phone Number

Area CodePhone Number
Booking Ref:
If known (begins with 10...)
Date of Stay

DayMonthYear
Date
Property Name
Description of the Lost or Found Property
Include as much detail as possible
Additional Information: If you know where the item was left please include details such as room number, area of the property, if it was left in a drawer or wardobe, etc.
Upload Photos (if available)

Cancelof
Full address that the item needs to be posted back to. (UK addresses only)
Should be Empty: