Accommodations In Action: Accessibility Practices In 2025
Take this 5 minute survey to inform our accessibility research and publications.
What industry best describes your organization?
*
Primary Eduction
Higher Education
Nonprofit
Healthcare
Hospitality
IT/Technology
Communications
Legal
Finance
Government
Arts/Entertainment
Manufacturing
Other
Have you used communication access services before? (ex: ASL Interpreting, CART captioning, post-production services)
*
Yes
No
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What best describes your organization's accessibility service use?
Our accommodations services are used by in-house employees
Our accommodations services are used by our customers/clients/students
Our accommodations services are used by both in-house employees and our customers/clients/students
How often do you use accommodations services within your organization?
Frequently (Daily)
Often (Weekly)
Sometimes (Monthly/Quarterly)
Rarely (Occasionally as needed)
What accommodations service(s) do you use regularly?
Onsite ASL Interpreting
Video Remote Interpreting
CART Captioning
Post-Production Services
What state does your organization operate within?
*
If your organization offers services nationwide, please list "nationwide."
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What motivates your organization in your accessibility approach?
Legal or compliance requirements
Inclusivity and social responsibility
Improved user experience
Organizational values
Other
What policies or internal guidelines does your organization have in place regarding accessibility?
Who is responsible for accessibility at your organization?
A designated accessibility officer or team
A department (e.g., IT, Communications)
Distributed across multiple roles
No specific person/team
Other
What are your accessibility goals for 2025?
ADA Compliance
Add sign language interpreting to online content
Meet 508 website compliance
Improve internal accessibility and related procedures
Make customer onboarding documentation accessible
No specific goals yet
When was your organization's last accessibility audit or evaluation?
Within the last 6 months
Within the last year
Over a year ago
Not sure
Never
How does your organization incorporate accessibility into annual financial or strategic planning?
How much has your organization budgeted for accessibility services in 2025?
Less than $1,000
$1,000-$10,000
$10,000-$25,000
$25,000-$50,000
$50,000-$75,000
$75,000-$100,000
$100,000+
How does your organization learn about the accessibility needs of your users?
Direct user feedback
Surveys or usability testing
Accessibility consultants or specialists
Customer service inquiries
Industry research or benchmarks
We don't currently gather this information
Other
How do you promote the availability of accessibility accommodations or services to your audience?
How do you measure the success of your accessibility initiatives?
What currently limits your organization's accessibility?
Budget constraints
Lack of leadership support or prioritization
Lack of Knowledge or familiarity
Focus strictly on compliance
What would help improve accessibility in your organization?
Training
Budget
Leadership support
Help from outside consultants
Access to more technology or tools
I'm not sure yet
What types of feedback do you collect from users regarding accessibility? (Select all that apply)
Surveys
Direct outreach or interviews
Analytics or usage data
Complaints or support ticekts
We do not currently collect feedback
Other
Do you utilize any local, state, or federal grants or tax incentives to support accessibility efforts?
Yes
No
Not sure
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Does your organization get all it's communication access services from one provider or from multiple providers?
One agency/provider
Multiple agencies/providers
What do you value most in your accommodations provider(s)?
Speed of response
Interpreter/captioner quality
Easy scheduling
Transparent pricing
Customer service
Online requesting and/or access features
Which DSU services have you used? (Select all that apply)
Onsite ASL Interpreting
Video Remote Interpreting
CART Captioning
Post-Production Services (ASL Overlays or Captions)
Deaf Culture Training Solutions
Are you currently aware of the full range of services DSU offers?
Yes – I’m familiar with all services
Somewhat – I know a few, but not all
No – I only know about the services we use
How would you rate your overall experience with DSU access services?
1
2
3
4
5
If you've worked with DSU before, can you share anything that has gone well or not so well while using our services?
Are you currently using any post-production accessibility services (e.g., captioning, ASL video overlays) for your content?
Yes
No, but we're interested
No, and we're currently not in need
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Thank you for your insight!
Your feedback is key to our pursuit of education and advocation for access. To be entered into our survey giveaway please fill out the contact fields below!
Name
First Name
Last Name
Organization
Your Position/Title Within the Organization
Email
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Do you consent to being published as a contributor in the publications of this research?
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No
Please verify that you are human
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