Effective Date: Jul 7, 2025 Last Updated: Jul 8, 2025
At Jiva Health, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your information — including Protected Health Information (PHI) — when you use our mobile and web applications (collectively, the “App”).
By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use the App:
a. Personal Information:
Full name
Contact details (email, phone number, address)
Date of birth
b. Health Information (PHI):
Weight and height
Appointment history and schedules
Communication with healthcare providers
Health questionnaire responses
c. Technical Information:
Device type, operating system, IP address
App usage logs and session data
Location data (if you enable location services)
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve our services
Facilitate communication with your healthcare provider
Send appointment reminders and health alerts
Customize your user experience
Comply with legal and regulatory requirements
We do not use your PHI for advertising or marketing without your explicit consent.
3. HIPAA Compliance
Jiva Health is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect your PHI against unauthorized access, use, or disclosure.
We only use HIPAA-eligible cloud services for data storage and transmission.
4. Data Sharing and Disclosure
We may share your information:
With your healthcare provider or their authorized staff
With service providers who help us operate the App (under HIPAA-compliant agreements)
As required by law, regulation, subpoena, or court order
To protect the rights or safety of you, Jiva Health, or others
We do not sell your personal or health information to third parties.
5. Data Security
We use industry-standard encryption (SSL/TLS) during data transmission and encrypt sensitive data at rest. Access to PHI is restricted based on role, and all access is logged and monitored.
6. Data Retention
We retain your health and personal data as long as necessary to provide services, fulfill legal obligations, or as directed by your healthcare provider.
7. Your Rights
You have the right to:
Access your personal and health information
Request corrections to inaccurate data
Request restrictions on certain uses or disclosures
Request deletion of your account (subject to legal limits)
File a complaint if you believe your rights have been violated
To exercise any of these rights, please contact us at privacy@jivahealth.com.
8. Children’s Privacy
Our App is intended for users age 18 and older. We do not knowingly collect personal data from children without verifiable parental or guardian consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date. Continued use of the App indicates your acceptance of any changes.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, contact:
Jiva Health
2182 E Street, Concord, CA 94520
Phone: +1 (925) 685-4224