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Cancellation Policy
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 48-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 48-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). You will be required to pay 50% of your missed scheduled service(s) prior to booking any future appointments.
No Call No Show
Any appointments that no call no show will not be permitted to book future appointments at Kris & Kierst.
Running Late
We understand, life is crazy and things happen. However, if you are running more than 15 minutes late according to our clock, the appointment may have to be rescheduled. We will show you the same courtesy if we are running behind as well, your time is just as important as ours. Please let us know as soon as possible if you're going to be late.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. In the event of an emergency please text the salon, do not cancel online. We will do our best to accommodate these rare occasions with grace. We do record these occurrences so as to prevent abuse of the policy.