Your appointment is very important. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully require at least 24 hours' notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. Please notify us by answering service/e-mail if your cancellation is outside of our normal business hours or you’re unable to reach us by phone at (979) 297-4507. You may also leave a voicemail on our appointment line.
ALL NO-SHOWS AND ANY APPOINTMENTS CANCELLED, RESCHEDULED, OR CHANGED WITHOUT 24 HOURS' NOTICE WILL BE BILLED TO YOUR ACCOUNT IN THE AMOUNT OF $50. THREE MISSED APOINTMENTS WITHOUT ADEQUATE NOTICE WILL RESULT IN DISMISSAL FROM OUR PRACTICE. NEW PATIENTS WILL REQUIRE A $50 DEPOSIT THAT WILL BE APPLIED TO SERVICES RENDERED.
Please keep in mind that insurance does not reimburse for missed appointments; therefore, you will be responsible for the full payment of the no show fee. These appointment slots could be replaced with a patient that needs them if cancelled adequately and ahead of time. You will be required to pay this fee prior to your next appointment scheduled.
Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, illness, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.
ARRIVAL TIME
Please arrive at your appointment at least 5 minutes prior to your scheduled appointment time. An early arrival allows for a relaxed experience. If you arrive late your appointment may be rescheduled at the provider’s discretion.
LATE ARRIVAL POLICY
If a patient arrives more than 15 minutes late this will be considered a no-show appointment unless agreed on by the provider otherwise.
I have read and understood the cancellation and refund policy and agree to abide by the above conditions.