Technical support request learning platform
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Yhank institute Technical support request learning platform
Name
*
Name
Surneme
Email
*
example@example.com
Student Id Number
*
Issue categories
*
Please Select
• Cannot log in with my credentials
• Forgot password / Password not working
• Account blocked or deactivated
• Two-factor authentication issue
• Page not loading or displaying correctly
• Buttons, menus or links not working
• Difficulty navigating through the course content
• Video not playing / not visible
• Audio not working or poor quality
• Slides or PDF files missing / not downloadable
• Wrong or duplicated course materials
• Cannot upload assignment
• Submission button not working
• Exam not starting or freezing
• Timer not displaying correctly
• Error messages during test attempt
• Grades not visible
• Feedback not loading or missing
• Grade discrepancy or incorrect results
• Cannot post or reply in the forum
• Messages or notifications not being received
• Issues with live session links (Zoom, Teams, etc.)
Repeated error messages
• Platform crashes or freezes
• Slow loading times
• Other issue not listed above (please describe)
Tell Us more about your Issue
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