1. Services Provided
EmpowHer Credentialing, LLC (“Company”) agrees to perform credentialing services as selected by you (“Client”). These may include:
• CAQH setup
• NPI registration
• Medicaid and commercial insurance credentialing
• Revalidations
• Roster maintenance
• Ongoing credentialing support
Each service will be delivered based on the package you selected during intake.
2. Timeline of Services
Credentialing timelines vary based on payer policies and state requirements. The average processing time is 30–120 business days. Delays caused by payer networks or incomplete client documents are not the responsibility of EmpowHer Credentialing.
3. Client Responsibilities
To ensure timely completion, you agree to:
• Provide all required documents promptly
• Respond to follow-up requests within 3–5 business days
• Maintain communication with your Credentialing Specialist
4. Payment Terms
• A 15% deposit is required before services begin
• Final balance is due before final submission of any application
• EFT is the current accepted payment method (provided upon invoice acceptance)
• Invoices unpaid beyond 10 business days will incur a 5% late fee
• All pricing is per individual provider, unless otherwise quoted. Clinics credentialing multiple providers will receive a custom proposal based on volume.
5. Rush Fee (Optional)
If you request expedited credentialing services, a $75 rush fee will apply. This allows us to prioritize your application and accelerate internal processing.
6. No Guarantee of Network Acceptance
We do not guarantee approval into any specific payer network. All decisions are at the discretion of each individual payer or Medicaid authority.
7. Confidentiality & Data Protection
EmpowHer Credentialing handles all provider information securely and in accordance with HIPAA-compliant standards. Your data will never be shared outside the scope of credentialing or without written permission.
8. Refund & Cancellation Policy
• All deposits are non-refundable
• If you cancel services before completion, you will be billed for work completed up to that point
• Full refunds will not be issued for incomplete or delayed payer approvals
9. Limitation of Liability
EmpowHer Credentialing is not liable for:
• Denials or delays from third-party payers
• Errors resulting from incorrect client information
• Losses due to non-compliance with client documentation timelines
10. Acknowledgment & Agreement
By signing below, you agree to the terms above and authorize EmpowHer Credentialing to act on your behalf in credentialing-related matters, including communication with payers and submission of applications.