TourClaim - Tours and Activities

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Are you here to request a refund via TourClaim or use your trip protection policy?* This field is required.
TourClaimTrip Protection Refund
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Looking to file a refund request using your trip protection policy? Please submit a refund request here:

Trip Protection Refund Request Form
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Looking to file a refund request using your trip protection policy? Please dial:

Ocean City – 410-289-4386

Fort Lauderdale – 844-524-2359

Bradenton Beach – 833-524-2359

Chincoteague Island – 757-993-2359
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Your Name* This field is required.Make sure this matches the name on your booking/ticket
First Name
Middle Name
Last Name
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Your Email* This field is required.
example@example.com
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Phone Number* This field is required.
Area Code
Phone Number
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Address* This field is required.In the event you need a medical note for your submission, TourClaim can connect you with a medical provider via our partner telehealth network. By providing your home address, we can connect you to a licensed medical provider in your state.
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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Start Date of Trip* This field is required.Enter the date your entire trip started
Date
Month
Day
Year
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Total Price Of Entire Itinerary?* This field is required.Total amount paid for entire itinerary (ie...tour, transportation, hotel, etc..).
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Payment Method* This field is required.How did you pay for your tour / event / activity?
Credit Card
Cash
Gift Card
Check
Other
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Credit Card Type* This field is required.What type of credit card did you use to purchase your activity?
Visa
Mastercard
American Express
Discover
Other
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For American Express cardholders, did you also have to cancel the flight to your destination?* This field is required.
YESNO
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What type of Visa card do you have?* This field is required.This can be found on the lower right hand corner of the front or on the back of your card. This information helps us determine what benefits come with your card.
Visa
Visa Signature
Visa Infinite
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What Credit Card Did You Use?* This field is required.Please select your card from the list below. If your card is not listed please select other. You can also search the dropdown by typing your card name.
Please Select
Please Select
American Express Gold Card
American Express The Platinum Card
American Express Green Card
American Express Blue Cash Everyday
American Express Blue Cash Preferred
American Express Delta SkyMiles Gold
American Express Delta SkyMiles Platinum
American Express Delta SkyMiles Reserve
American Express Delta SkyMiles Blue
American Express Hilton Honors
American Express Hilton Honors
American Express Hilton Honors
American Express Marriott Bonvoy Bevy®
American Express Marriott Bonvoy Brilliant®
American Express Marriott Bonvoy
American Express Cash Magnet Card
American Express EveryDay Card
American Express EveryDay Preferred Card
American Express The Business Platinum Card
American Express Business Gold Card
American Express The Blue Business® Plus Credit Card
American Express Blue Business Cash™ Card
American Express Delta SkyMiles® Gold Business
American Express Delta SkyMiles® Platinum Business
American Express Delta SkyMiles® Reserve Business
American Express Hilton Honors
American Express Marriott Bonvoy Business®
American Express Amazon Business Prime
American Express Amazon Business
American Express Business Green Rewards Card
American Express The Plum Card
Bank of America Alaska Airlines Visa
Bank of America Alaska Airlines Visa Business
Bank of America Business Advantage Customized Cash Rewards Mastercard
Bank of America Business Advantage Travel Rewards World Mastercard
Bank of America Business Advantage Unlimited Cash Rewards Mastercard Secured
Bank of America Customized Cash Rewards
Bank of America Premium Rewards
Bank of America Premium Rewards Elite
Bank of America Travel Rewards
Bank of America Travel Rewards for Students
Bank of America Unlimited Cash Rewards
Bank of America BankAmericard
Bank of America BankAmericard Secured
Bank of America Platinum Plus Mastercard Business
Barclays AAdvantage® Aviator® Red World Elite Mastercard®
Barclays AAdvantage® Aviator® World Elite Silver Mastercard®
Barclays AAdvantage® Aviator® Blue Mastercard®
Barclays AAdvantage® Aviator® Mastercard®
Barclays AAdvantage® Aviator Business® Mastercard®
Barclays Emirates Skywards Premium World Elite Mastercard®
Barclays Emirates Skywards Rewards World Elite Mastercard®
Barclays FRONTIER Airlines World Mastercard®
Barclays Hawaiian Airlines® World Elite Mastercard®
Barclays Hawaiian Airlines® World Elite Business Mastercard®
Barclays JetBlue Card
Barclays JetBlue Plus Card
Barclays JetBlue Premier Card
Barclays JetBlue Business Card
Barclays Miles & More® World Elite Mastercard®
Barclays Priceline VIP Rewards™ Visa® Card
Barclays RCI® Elite Rewards® World Mastercard®
Barclays Upromise® World Mastercard®
Barclays Wyndham Rewards Earner® Card
Barclays Wyndham Rewards Earner® Plus Card
Barclays Wyndham Rewards Earner® Business Card
Barclays Athleta Rewards Mastercard®
Barclays Banana Republic Rewards Mastercard®
Barclays Gap Good Rewards Mastercard®
Barclays Navyist Rewards Mastercard® (Old Navy)
Barclays Barnes & Noble Mastercard®
Barclays Capital Vacations® World Mastercard®
Barclays Carnival® World Mastercard®
Barclays AARP® Travel Rewards Mastercard® from Barclays
Barclays AARP® Essential Rewards Mastercard® from Barclays
Barclays Breeze Easy™ Visa® Credit Card
Barclays Xbox Mastercard
Bass Pro Shops and Cabela's CLUB Business card
British Airways Visa Signature® Credit Card
Capital One Platinum Credit Card
Capital One Platinum Secured Credit Card
Capital One Quicksilver Cash Rewards Credit Card
Capital One Quicksilver Secured Cash Rewards Credit Card
Capital One Quicksilver Student Cash Rewards Credit Card
Capital One QuicksilverOne Cash Rewards Credit Card
Capital One Savor Cash Rewards Credit Card
Capital One Savor Student Cash Rewards Credit Card
Capital One Spark Cash Plus
Capital One Spark Miles for Business
Capital One Venture Rewards Credit Card
Capital One Venture X Rewards Credit Card
Capital One VentureOne Rewards Credit Card
Chase Aer Lingus Visa Signature Credit Card
Chase Aeroplan Card
Chase Amazon Visa
Chase British Airways Visa Signature
Chase Chase Freedom Flex
Chase Chase Freedom Rise
Chase Chase Freedom Unlimited
Chase Chase Sapphire Preferred
Chase Chase Sapphire Reserve
Chase DoorDash Rewards Mastercard
Chase Iberia Visa Signature
Chase IHG One Rewards Premier
Chase IHG One Rewards Premier Business
Chase IHG One Rewards Traveler
Chase Ink Business Cash
Chase Ink Business Preferred
Chase Ink Business Premier
Chase Ink Business Unlimited
Chase Instacart Mastercard
Chase Marriott Bonvoy Bold
Chase Marriott Bonvoy Boundless
Chase Marriott Bonvoy Bountiful
Chase Prime Visa
Chase Slate Edge
Chase Southwest Rapid Rewards Performance Business
Chase Southwest Rapid Rewards Plus
Chase Southwest Rapid Rewards Premier
Chase Southwest Rapid Rewards Premier Business
Chase United Business
Chase United Club Business
Chase United Club Infinite
Chase United Explorer
Chase United Gateway
Chase United Quest
Chase World of Hyatt
Chase World of Hyatt Business
Discover it Cash Back
Discover it Chrome Gas & Restaurant Credit Card
Discover it Miles Travel Card
Discover it Secured Credit Card
Discover it Student Cash Back
Discover it Student Chrome Credit Card
NHL Discover it Card
Robinhood Gold Card
Wells Fargo Active Cash Card
Wells Fargo Attune Card
Wells Fargo Autograph Card
Wells Fargo Autograph Journey Card
Wells Fargo Bilt World Elite Mastercard
Wells Fargo Cash Back Visa Card
Wells Fargo Cash Back Visa Signature Card
Wells Fargo Cash Wise Visa Platinum Card
Wells Fargo Choice Privileges Mastercard
Wells Fargo Choice Privileges Select Mastercard
Wells Fargo Home Rebate Visa Card
Wells Fargo Home Rebate Visa Signature Card
Wells Fargo One Key Card
Wells Fargo One Key+ Card
Wells Fargo Platinum Visa Card
Wells Fargo Reflect Card
Wells Fargo Rewards Card
OTHER
We need the full name of your credit card. For example "Chase Sapphire Reserve"
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Card Name* This field is required.If you selected "Other" in the previous question, please type the entire card name and include Bank Name, Card Type, Payment Processor Type/Tier (ie...Main Street Bank, Cash Rewards, Visa Infinite )
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Last four digits of card used to make the reservation* This field is required.DO NOT enter your full card number
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Please check the reason why you were unable to attend your trip.* This field is required.
Illness or Injury – You or a family member became too sick or injured to travel.
Carrier Delay – Your airline, train, or bus was delayed due to mechanical issues or other operational problems.
Severe Weather – Your travel plans were affected by a natural disaster or severe weather, like a hurricane or blizzard.
Death -- Death of the purchaser, a traveling companion, or a close family member.
Terrorism/Political Unrest -- Acts of terrorism or civil unrest that make travel unsafe.
Jury Duty/Legal Obligations -- Unavoidable jury duty or court subpoenas.
Military Orders -- Changes in military orders for the purchaser or their spouse.
Uninhabitable Residence -- Damage to the purchasers home that makes it uninhabitable.
Emergency Evacuation -- Government mandated evacuation from the travel destination.
Quarantine -- Unexpected quarantine due to illness
Travel Supplier Bankruptcy -- Travel supplier unable to provide service due to bankruptcy.
Other
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If you selected "Other" in the previous question, please provide a short description of the reason.* This field is required.Do not submit personal medical information in this form. If the issue is medical related, please put "Medical" and our team will contact you for further information.
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Do You Recognize This Charge?* This field is required.Do you recognize this charge on your billing statement?
Please Select
Please Select
YES - I recognize and authorized the transaction(s) and that the services, goods, or trip were legitimately purchased.
NO - I do not recognize the change.
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Release of Inventory and Cancellation of Booking* This field is required.By submitting this form I agree that I am authorizing TourClaim by Copernican Admin to cancel my reservation and release my inventory. I agree and understand that this release and cancellation is final and cannot be undone. I understand and agree that Copernican Admin, LLC does not and cannot guarantee I will be refunded for my purchase from my credit card company, credit card benefits administrator, reservation platform used to purchase my tickets or the company I purchased my tickets from. I understand and agree that Copernican Admin, LLC will not provide me with a refund under any circumstances.
I agree
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By signing below, you agree that you recognize and authorized the charges associated with your trip. If your trip date is in the future, you agree to and authorize Copernican Admin to cancel and release your tickets back to the company or companies from whom you purchased your tickets. I understand and agree that Copernican Admin, LLC does not and cannot guarantee I will be refunded for my purchase from my credit card company, credit card benefits administrator, reservation platform used to purchase my tickets or the company I purchased my tickets from. I understand and agree that Copernican Admin, LLC will not provide me with a refund under any circumstances. * This field is required.
Clear
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Looks like we have hit a dead end! If you do not recognize this charge it could be fraud and we recommend you contact your credit card company.

Thanks!

The TourClaim Team
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Looks like we have hit a snag! TourClaim only supports customers who made their purchases with a credit card. We recommend you reach out directly to the tour operator or travel supplier to discuss refund options.

Thanks!

The TourClaim Team
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Thanks! Please push the SUBMIT button to finalize your initial submission. Our team will review your information and will contact you in the next 5-7 business days.

The TourClaim Team
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