Terms & Conditions
• Must bring at least a table and some chairs to contribute to event seating.
• Must bring your own rubbish home. Do not dump at on-site rubbish bin. Bins are for customers only. If we have enough space in our bins at the end of the night, ask our staff first before dumping.
• Waste water is strictly prohibited to be dumped on-site.
• Highly flammable and dangerous substances such as charcoal, hot oil, hot liquids must not be left on the site or in our bins. Any accidents must be reported and cleaned up straight away.
• Keep your area clean and make sure all rubbish and other items are taken when you leave.
• No Power available on site. You must be self sufficient.
• All vendors must abide by laws governed by WA Health and safety. New rules apply for all owners to have a Food Safety Supervisor Certificate and all staff to have completed their online Food Safety courses.
• All vendors must have all these aspects compliant inorder to participate, Electrical testing and tagging, Gas compliant and checked by a licensed technician, up to date Fire Extinguisher & Blanket. These are extremely important to ensure safety of patrons and vendors who attend the events. Failure to do so will result in being removed from the program and all fees will not be refunded or credited.
• Vendors need to respect the event staff and other vendors. Abusive, aggressive behaviour will not to be tolerated and may result in being removed from the program and all fees will not be refunded or credited.
• Invoices will be issued monthly, a few weeks before the start of the month. Vendors will need to pay before or on the due date specified. Failure to do so may result in having interest included of 10% for every week after. Failing to pay may result in being removed from the program permanently and legal action may be taken.
CANCELLATION & REFUND POLICY
• When you start the roster process, we ask all vendors for their "available" dates for the first three months, which we will then compile a list and provide a full roster for each location and which vendors have been selected to trade on that particular date.
You will then be given the opportunity to check the roster and confirm that all dates are still good for you and confirm with us with an acknowledgment. This acknowledgment means that you are locked in and we will not find another other vendors.
Once all vendors have confirmed, invoices will be sent out and will need to be paid within the due date specified. Any cancelations after dates have been confirmed must be made in writing via our communication platforms (email, vendors forum, or Facebook messenger).
• Any cancelations made after invoices have been paid will not be refunded or credited regardless of the length of time you notified us In advance. Please be responsible for your own dates. We do not charge extra for administration fees and wish to minimise any changes made.
• No refunds or credits are given to vendors who forget, are sick and can't make it to the event, or for mechanical issues that may result in failure to attend.
• If an event is canceled due to weather that's out of our control, 50% of your fee will be credited to your next month's invoice.
• If our company (Food Hub Central Pty Ltd) cancels an event, then 100% of your fee will be credited to your next month's invoice.
GENERAL TRADING RULES
• The official event times are from 5pm-8:30pm for each event. We start our setup from 2pm so vendors are welcome to start arriving from 2:30pm but no later than 4:30pm. Anyone who knows that they may be arriving close to this time must notify us prior so we can expect you and plan on bumping you in safely.
• Any vendors arriving after 4:45pm will be asked to turn back and you won't be allowed to attend the event. This will result in loosing your fee which won't be credited.
• There will be strictly no vehicle movement after 5pm. If you intend to leave the event you will need to park your cars outside the event area.
• Vendors must be ready to open their windows and ready to serve by 5pm.
• Vendors are not permitted to close their windows or turn off their lights until the event ends at 8:30pm. If the event slows down earlier than the finish time, you will need to check with event staff and have permission to close earlier.
• If you have sold out, you need to inform customers verbally or leave a sign. Vendors can clean up but they are still required to leave their lights on and windows open.
• Vendors are asked to be mindful of others. Dessert vendors make the majority of their money towards the end of the event, closing up your vehicles and turning off lights may cause customers to think that the event has ended and the dessert vendors may loose out on further sales.
• Vendors are not permitted to hitch up their trailers or leave unless given permission from event staff. This is to ensure the safety of patrons, vendors and event staff.