We're Here to Help - Report a Complaint to Calmony

We're Here to Help - Report a Complaint to Calmony
Before You Start

We take your concerns seriously and want to resolve them quickly:
- We'll acknowledge your complaint within 24 hours (business days)
- We typically resolve issues within 15 business days
- If your issue relates to ongoing support, we may need to finish that first
- We learn from every complaint and can share how we've improved
Your name*

TitleFirst NameLast Name
Company name*
Email*
Last 3 digits of your account number:
Are you submitting the compliant for someone else?*

Yes, submitting for some one elseNo
As you are submitting a compliant for someone, what is their name and relationship to you?*
Do you have their permission?*

YesNo
Is this issue still ongoing?
Is this related to an open support ticket or unresolved matter?*

Yes, issue still ongoing and I want to register my concerns nowNo, issue not ongoing and I want to raise a compliant
Tell us what happened.
What went wrong?
When did this start?

DayMonthYear
Date
What steps have you already taken?
What did you expect to happen?
How has this affected you or your client(s)?
Does your compliant relate to a 'vulnerable customer'?
We define a ‘vulnerable customer’ to include:
- Small Business (micro-enterprises) with limited financial expertise or resources
- Start-up businesses in their first two years
- Businesses experiencing financial difficulties
- Businesses operated by someone with health conditions or life events affecting them
Do you believe you or your customer fall into this category?

Yes - myself/my businessYes - my customerNoUnsure
If you have answered yes, please explain why and what support you need.
What impact has this had on you/your customer
What would you like to see happen to resolve this compliant?
Please select all that apply

Acknowledgment that service wasn't as expectedApologyExplanation of what went wrongChanges to prevent this happening againDifferent service/solution implemented
If we're unable to select your preferred outcome or have a suggestion, what alternative resolution would you like?
Is there anything else you'd like us to know about this complaint?
Would you like Calmony to share any improvements we make because of your complaint.

Yes - please update me on the improvementsNo thank you
Declaration
Please confirm:*
Please sign here to authorise Calmony to conduct a review.*

Clear
Date & time of signing direct debit mandate
Should be Empty:

We're Here to Help - Report a Complaint to Calmony

Is this issue still ongoing?

Tell us what happened.

Does your compliant relate to a 'vulnerable customer'?

What would you like to see happen to resolve this compliant?

Declaration