Welcome

1
How special do you find us?* This field is required.Hey, partner. Please take a moment to tell us about your experience with us so far. After all, we’re here for the long term. Enter your email to begin and for a chance to win a $500 AMEX Giftcard!
2
In your most recent Customer Service experience, how did you contact our representative?* This field is required.
Rrxnow
Phone
Email
3
How quickly did our representative respond to your inquiry or request?* This field is required.
Very quickly
Quickly
Neutral
Slowly
Very slowly
4
How effectively was your issue or question resolved?* This field is required.
Completely resolved
Mostly resolved
Somewhat resolved
Somewhat resolved
Not resolved at all
5
How confident are you that SpecialtyRx can deliver reliably under any circumstance (e.g., weather, emergencies)?* This field is required.
Very confident
Confident
Neutral
Somewhat doubtful
Not confident at all
6
How satisfied are you with the ease of reaching the appropriate customer service representative?* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
7
How satisfied are you with the representative's understanding of your issue?* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
Please rate the following aspects of communication from your customer service representative* This field is required.Clarity of communication
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
9
Speed of response* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
10
Efficiency in handling your issue* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
11
How satisfied are you with the condition of deliveries when they arrive?* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
12
Have you ever waited longer than promised for a delivery?* This field is required.
Yes
No
13
How many times has this occurred (to your knowledge)?
Once
2–3 times
More than 3 times
Not sure
14
Is there a member of the SpecialtyRx team who has made a meaningful difference for you or your residents?
15
Is there a member of the SpecialtyRx team who has made a meaningful difference for you or your residents?
Huge
Large
Normal
Small
Ok
Ok
16
How can we better meet your customer service needs going forward?
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Large
Normal
Small
Ok
Ok
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