Deposit, Pick-Up, and Final Sale Policy:
To begin your custom order, a 50% deposit is required. Orders cannot be confirmed until the deposit has been received. Please call us at 773-940-0655 during business hours to confirm your order and submit your deposit. Please note that all credit and debit card transactions incur a supplemental processing fee, and tax will be applied to the final total. This fee is charged directly by the payment processor and is not retained by Paola’s Delights. To avoid this fee, we are happy to accept cash payments.
Your order will be freshly prepared and ready for pickup at the time selected on your order form. We kindly ask that all orders be picked up promptly to ensure the best quality and presentation of your desserts.
Before pickup, all orders are carefully reviewed and photographed by our staff to ensure accuracy and quality. Once an order has been picked up, it is considered final sale. Customers are responsible for properly transporting and storing desserts after they leave our bakery, and we are unable to offer refunds for any damage or issues that occur post-pick-up.
Thank you for supporting our family bakery — we truly appreciate your trust in us to be part of your special moments!