Service Agreement

Agreement start & review

This agreement starts on the date it’s signed and stays in place until your current NDIS plan ends. We’ll review it when that plan finishes, or sooner if your plan changes.

Name

Swift

ABN

91688332532

Phone Number

0460 042 071

Email

admin@swiftcas.com

Should the participants plan end early, the Participant/Participant's representative will advise Swift Community Access & Support to enable the generation of a new Service Agreement.

Services and Supports to be Provided

We deliver community access and transport supports that align with your goals and booking. Prices follow the current NDIS Pricing Arrangements & Price Limits. Any out-of-pocket items (e.g., tickets, parking) aren’t part of NDIS supports and would be paid by you.

Rights and Responsibilities

At Swift Community Access & Support (SwiftCAS), we commit to upholding and respecting the rights of all Participants. We agree to:

• Plan supports with you and document them in a simple Support Plan.
• Offer advocacy information if you want independent support.
• Communicate clearly and on time (including interpreters if required).
• Provide safe, respectful, high-quality supports at agreed times and places.
• Explain fees up front, including any cancellation or travel charges.
• Keep your information secure and handle it under the Privacy Act 1988.
• Tell you how to give feedback or make a complaint, and act on it promptly.
• Keep accurate service records and send regular invoices.
• Give reasonable notice if we must change or stop a support.
• Manage and report incidents in line with NDIS rules.

Agreement from the Participant or their representative is sought to the following Participant responsibilities to ensure the rights of the Participant and the Provider are upheld:

To maintain a respectful and effective service, Participants (or their representatives) agree to:

• Share the information we need and update us if details change.

• Tell us if you receive other services that affect your bookings.

• Use any equipment as instructed and keep the environment smoke-free.

• Ensure funding is available for booked supports (self-managed/plan-managed).

• Treat staff with respect; raise any concerns with us early.

• Give at least 24 hours’ notice to change or cancel a booking (see policy).

• Let us know promptly if your NDIS plan is paused, replaced, or ends.

• Request access to our policies as needed.

Payments

SwiftCAS will deliver services as outlined in the Support Plan. After providing support, payment will be claimed from either the Participant’s plan manager or the Participant (if self-managed):

Self-Managed Plans: An invoice will be issued to the Participant or Nominee, who must make payment via bank transfer within 7–10 days.

• Self-managed: We email an invoice to you/your nominee; payment by bank transfer within 7–10 days.
• Plan-managed: We claim directly from your plan manager once supports are delivered.

Declined Funds

If NDIS funds are unavailable, insufficient, or the plan is suspended, the Participant (or their Nominee/Guardian) agrees to personally cover the cost of supports delivered under this agreement. This clause remains enforceable after the agreement ends.

SwiftCAS will notify the Participant or Nominee if a claim is declined and will provide a copy of the service record or invoice. Payment must then be made within 14 days of notification.

By signing this agreement, the Participant confirms they understand this responsibility and authorise SwiftCAS to issue invoices directly if NDIS funds cannot be claimed.

Support Plan

We’ll create a Support Plan that lists your goals, the supports we’ll deliver, estimated costs, and a review date. We’ll develop it with you and anyone you choose to involve.

Cancellation Policy

We follow the current NDIS cancellation rules. If you’re not at the agreed place/time, or you cancel with less than 24 hours’ notice, up to 100% of the fee may be charged, including any applicable provider travel.

Ending This Agreement

You or Swift can end this agreement with 7 days’ notice. If there’s a serious breach or risk to safety, either party may end it immediately.

Complaints and Feedback

We welcome feedback. Contact Swift on 0460 042 071 or admin@swiftcas.com.

You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via their website to make a complaint.

Privacy and Information Policy

We handle personal information under the Privacy Act 1988 and relevant amendments. Our Privacy Policy explains how we collect, use, store and share information and how you can access or correct it.

Support Plan

We charge in line with the current NDIS Pricing Arrangements & Price Limits. While supports are being delivered, standard NDIS travel rules apply. Where allowed, we may bill travel time and non-labour travel costs (e.g., per-km) as set out in the current price guide.

04_104_0125_6_1 - Access Community Social and Rec Activ - Standard - Weekday Daytime - $70.23 p/h

04_103_0125_6_1 - Access Community Social and Rec Activ - Standard - Weekday Evening - $77.38 p/h

04_105_0125_6_1 - Access Community Social and Rec Activ - Standard - Saturday - $98.83 p/h

04_106_0125_6_1 - Access Community Social and Rec Activ - Standard - Sunday - $127.43 p/h

04_102_0125_6_1 - Access Community Social and Rec Activ - Standard - Public Holiday - $156.03 p/h

The above rates will be charged whilst the Transport Partner is supporting the Participant. They will also charge for their travel time from their usual place of business /previous client to the Participant and return if they are returning to their usual place of business as afforded by the NDIS Pricing Arrangements.

04_590_0125_6_1 - Activity Based Transport - $1.00 standard vehicle / $2.76 accessible vehicle per kilometre travelled with participant

04_799_0125_6_1 - Provider travel - non-labour costs - $1.00 standard vehicle / $2.76 accessible vehicle perkilometre for Transport partner to and from pick up/drop off location

The above rates will be charge whilst the Transport Partner is supporting the Participant. They will also charge for their travel kms from their usual place of business/previous client to Participant and return if they are returning their usual place of business as afforded by the NDIS Pricing Arrangements.