Hospice UK Digital Technology Maturity Assessment 2025

Hospice UK Digital Technology Maturity Assessment 2025
Aims

Our overall aim is to have a baseline assessment of the current state of the hospice sector from a technology/digital transformation perspective. This is the second year running the survey. There are 3 potential beneficiaries:

1. Member hospices will have an understanding of where they are and a comparison to other hospice members to help with planning and prioritisation.

2. Hospice UK will have insights to help with national campaigning, funding for hospices e.g. grant programmes for technology projects, determining most useful content for learning events and resources the Innovation Hub.

3. Technology suppliers in the hospice sector will have insights to help them develop more tailored and effective services for the sector.

This survey closes at 4pm on Monday 29th September 2025
Definition of Technology

Technology is used in the assessment as a catch all term.

It is a short-hand for all things that might be considered in the areas of digital or IT.

It includes systems, infrastructure, website and online services and more.

Some questions specifically mention IT or digital, because the differentiation is useful in some circumstances.
Approach

Hospice UK is providing resources to analyse the data, produce reports and host events to highlight the main findings.

We are seeking sponsorship to enable this work. The sponsor is investing its resources as part of its marketing approach in the sector.

Hospice UK will produce a summary report for publication and host events for hospice technology leaders.

Hospice UK is not recommending or endorsing the sponsor or any other technology provider.

The assessment is designed to enable Hospice UK to repeat it in the future to track progress over time. We first ran this survey in 2024.

Some questions gather facts whilst others are more subjective assessments of the hospice's current situation. Many questions are statements to agree/disagree with. Most questions are optional.
Taking Part

The more responses we receive, the more everyone benefits from the analysis. Please encourage others to take part and to complete all sections of the assessment.

One submission per hospice.

Ideally, the assessment should be carried out by a group of people from different areas of the organisation and at different levels.

Discussing the assessment as a group is a useful exercise in itself. Depending on the approach, the assessment could take between 20 and 60 minutes.

There are no right or wrong answers.

Where you are not sure, your 'gut feel' is probably good enough.

Do not provide personal or confidential information, we ask for a contact name, job title and email address in case we have follow-up questions.

Each member will receive a report of its responses and how this compares to all respondents. Individual reports will not be shared with other members or other organisations without permission.

A 'state of the sector' report will be published by Hospice UK and made available publicly. There will be nothing in the report to identify any hospice or any individuals.

Hospice UK will retain the raw data for further in-depth analysis and for comparison with future assessments. The sponsor will not have access to the raw data.

Data will be shared with Hospice UK members via the Hospice UK Technology Leaders Network to provide a useful research source e.g. to find out which CRM systems others are using. We will share the hospice name and any factual data about systems or suppliers are being used in the spirit of colleagues being able to reach out to each other for advice. We will anonymise answers to the subjective questions, and factual questions around budgets and staffing levels.

Members may be asked to opt-in to receive marketing from the sponsor and/or other technology providers in the sector.

Intro
1. Name (person)*

First NameLast Name
2. Job Title
3. Email*
example@example.com
4. Hospice name*
5. What is your organisation's total annual expenditure including charity and trading?
6. How many full time equivalent (FTE) people are employed by the organisation?
7. How many full time equivalent (FTE) people volunteer for the organisation?

8. How many full time equivalent (FTE) people are employed directly in technology roles in each category?

	FTE Employed
A - IT service provision e.g. systems and infrastructure
B - Digital and digital product e.g. website
C - Data, business intelligence and insight

9. How many full time equivalent (FTE) people are unpaid volunteers in technology roles in each category?

	FTE Unpaid Volunteers
A - IT service provision e.g. systems and infrastructure
B - Digital and digital product e.g. website
C - Data, business intelligence and insight

	Strongly Agree	Agree	Neither Agree/Disagree	Disagree	Strongly Disagree	Not applicable
13. We consider barriers to using technology and use this to make sure our systems are accessible to everyone
14. Our organisation's culture supports effective adoption of technology
15. Colleagues embrace technology changes rather than resist them
16. We encourage colleagues and volunteers in all teams to experiment with technology
17. Our leaders understand how technology can improve what the organisation does
18. We have a clearly documented strategy/plan for technology with defined, measurable goals, which is well understood by everyone in the organisation
19. We review our technology strategy/plan at Board/Committee level regularly
20. We review our technology strategy/plan at Senior Management level regularly

	Strongly Agree	Agree	Neither Agree/Disagree	Disagree	Strongly Disagree	Not applicable
37. We have the right skills and capabilities to maximise our use of technology
38. Most colleagues and volunteers are confident users of technology
39. We expect new recruits in all roles to have strong technology skills
40. We conduct IT Inductions with all new starters to show them how to use the tools needed for their job
41. We are agile enough to be able to quickly take advantage of emerging technologies e.g. AI
42. We collaborate with others to improve our technology knowledge and skills and to get the best out of our technology e.g. user groups, other hospices as well as technology suppliers
43. Our IT Partner / Outsourced IT Provider regularly helps us horizon scan, collaborate on strategy and supports our IT Roadmap

Hospice UK Digital Technology Maturity Assessment 2025

Intro

Strategy

Resources - Budget

Resources - Technical Expertise

Current IT landscape

Technology Change Projects