Late Arrival Policy:
We request that you arrive 5 minutes prior to your appointment time to review your intake form and answer any questions you or the therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you.
Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your apointment time may result in loss of time from your treatment so that your session ends at the scheduled time.
Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Cancellation Policy:
Your business is valued and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made the appointment.
- A 24-hour cancellation notice is required for any scheduled appointments including gift certificate sessions
- Missed or no-show appointments will result in your being charged the full amount of the session booked.
- Depending on our booking schedule, late appointments may not receive the full session time allotted for the treatment booked. Full payment is required.