General and administrative support
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Yhank institute Technical support request learning platform
Name
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Name
Surneme
Email
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example@example.com
Student Id Number
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Issue categories
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Please Select
.Questions about admission requirements
• Clarification on academic qualifications needed
• Equivalence or recognition of foreign qualifications
• Correction of personal details submitted during enrolment
• Questions about language of instruction and required proficiency levels
• Payment deadlines
• Payment issues (failed or incomplete transactions)
• Instalment plans / payment flexibility requests
• Receipts and invoices / fiscal documentation
• Questions about scholarships or financial aid
• Uploading missing documents
• Verification of submitted documents
• Request for official certificates (enrolment, academic record, exam completion)
• Request for provisional certificate pending diploma
• Request to update personal information (address, phone, email, etc.)
• Switching to a different study programme
• Requesting temporary suspension of studies
• Voluntary withdrawal from the course
• Readmission after interruption
• Request for credit transfer / recognition of prior learning
• Enrolment status check
• Questions about admission confirmation
• Issues with received communication (e.g., missing emails, unavailable documents)
• Delay in student account activation
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