UK English Complaints and Appeals Form

Your Name*

First NameLast Name

Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Phone*

Area CodePhone Number

Email*

example@example.com

Please indicate which of the following applies to you:*

Please indicate if you are lodging a complaint, appeal or an assessment appeal

ComplaintAppeal (unrelated to assessment)Assessment Appeal

1. Please outline the reasons for your complaint or appeal in as much detail as possible. You may attach additional pages and supporting information as needed

2. Please make any suggestions you have to resolve this issue.

3. Are there particular UK English College staff members who may need be involved in the investigation of this complaint or appeal, and if so in what way?

4. Which course, level and assessment is this appeal in relation to?

Signed*

Date*

DayMonthYear

Printed Name*

Please note the following additional considerations related to provider-initiated suspension or cancellation of an overseas student’s enrolment (if applicable), per Standards 8, 9 and 10 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018:

UK English College may suspend or cancel a student’s enrolment including, but not limited to, on the basis of:
- misbehaviour by the student
- the student’s failure to pay an amount the student was required to pay UK English College to undertake or continue the course as stated in the written agreement
- a breach of course progress or attendance requirements by the overseas student which must occur in accordance with Standard 8 (Overseas student visa requirements) of the National Code 2018.
The suspension or cancellation of the overseas student’s enrolment in these circumstances cannot take effect until the internal appeals process is completed, unless the overseas student’s health or wellbeing, or the wellbeing of others, is likely to be at risk
Further to this, UK English College only reports unsatisfactory course progress or unsatisfactory course attendance in PRISMS in accordance with section 19(2) of the ESOS Act if:

the internal and external complaints processes are completed, and the decision or recommendation supports Collins Institute of Australia, or
the overseas student chooses not to access the internal complaints and appeals process within the 20 working days period, or
the overseas student chooses not to access the external complaints and appeals process, or
the overseas student withdraws from the internal or external appeals processes by notifying UK English College in writing.

Complaints and Appeals Form

Your Details

For complaints and appeals not related to assessment, please complete the following

For assessment appeals only, please complete the following