Your Privacy - The Hello Process
ACI Global Pty Ltd respects stakeholders' privacy at all times, when processing your order or application.
We collect, perform and confirm via the Hello Process involving "Face Up or Back Off" Photo - CV - License Matching" your identity and personal information about you for the primary purpose of providing you with the highest possible level of customer service
This process is repeated upon enrollment and again during the assessment process ensuring the identity of the learner once enrolled is able to be verified and validated.
Personal Data
All documentation, whether electronic or printed, generated by or on behalf of the company from which personal information may be collected as a part of the transaction process the primary purpose of which is to provide products or services, will carry the following statement concerning privacy:
We may also use this information to inform you of other related products and services which may be available to you.
As we value your privacy we do not make your personal information available to other organisations without your explicit consent, and you have the right to gain access to your information at any time.
ACI Global Pty Ltd acknowledges and takes seriously its obligations under the Privacy Act 1998 (as amended by the Privacy Amendment Private Sector Act 2000) and the associated 10 National Privacy Principles (NPPs). This Privacy policy is an evolving document which we plan to further develop in line with not only our commitment to the Privacy act but also our commitment relating to corporate governance reporting CSR.
All records of personal information supplied by the candidate including assessments, moderation and ongoing professional development are held within ACI Global's secure data centre and will not be disclosed to any third party unless written consent is provided by the candidate.
ACI Global and Associated Partners abides by the following International Standards when caring for your privacy and personal p>
ISO/IEC 23988:2007 - Information technology A Code of Practice for the use of information technology (IT) in the delivery of assessments;
ISO/IEC 27001:2013 - Information and Security of Information;
ISO/IEC 17024:2012 - guidelines to examine "Competence" using objective criteria for competence and scoring "Knowledge, Ability, Attitudes and Personality" to deliver "Competency Based Learning Outcomes.
EU GDPR Guidelines - European guidelines for the protection of personal data.
As part of ACI Global and Associated Partners commitment to Privacy and Personal Data Regulations both nationally and internationally ACI Global and Associated Partners will restrict the access of records of the candidates personal information including all data uploaded within e-quip including ongoing assessments and associated performance outcomes. It will involve access to related moderation activities tied into Key Performance Outcomes KPO's, Key Performance Indicators KPI's tied to the actual course attended, together with Key Personal Performance Indicators KPPI's for the candidate.
i) The above information may be disclosed to the following third parties only within the secure e-campus portal and only after consent is given by the candidate:
The candidates nominated Organisation, Sponsor, Facilitator, Coaches, Mentor and or examiner;
The nominated course administrator;
Regulatory bodies such as International Independent Personnel Accrediting bodies for example Exemplar Global or IRCA and National accrediting bodies;
Industry bodies;
The candidates employer who may have paid for the course subject to the candidates approval.
Please note the above information outlined in section (i) will only be disclosed after consent is given by the candidate.
It is also noted that information can only be viewed by third parties within the secure e-campus portal and will never be provided via email or other uncontrolled methods.
ii) Independent Moderation of Coaching and Assessments Outcomes
ACI Global's Moderation Process is Internationally Unique and possible a world first in that all coaching and assessment are moderating with a process in place of an Independent Body of Experienced Professionals which review annually a sample of all Candidates Assessment Marking and Coaching outcomes as well as Appeals and Feedback from both the Nominated Organisation or their Sponsor's, Coaches, Mentors, Facilitators and Candidates.
The ACI Global Coaching and Moderation Process ensures a balanced and transparent approach is achieved to the scoring of assessments or advice provided. To further strengthen the Coaching and Moderation Process all Coaches, mentors or facilitators undertaking coaching or assessment scoring must have completed the International Facilitation Program and be approved by ACI Global's Independent of Experienced Professionals.
Continuous Professional Development