Guidelines
1. Limited Stock: Distinct from 911 ENS’s provision of purchased generics and branded medicines and supplies: 911ENS’s providers of donated inventory are primarily dependent on donations from the U.S. pharmaceutical industry; types and quantities of available medicines and medical supplies can vary.
2. Product Use: In compliance with the Food, Drug and Cosmetic Act, as amended, and Internal Revenue Service regulations, all donated products must be used exclusively for the treatment of the ill, needy and infants and may NOT be sold or exchanged for property or services or re-exported. All prescription medicines must be prescribed on-site by a qualified medical professional only. Adequate records must be maintained to document the proper and efficient handling and distribution of all medicines.
All recipients of 911 ENS-provided services and products assume full responsibility that all medicines and medical supplies donated for programs outside the United States will be used only for those programs stated at the time of request. No product may be left behind in the U.S. or brought back to the U.S. at the end of the mission. Recipients must notify 911Emerge-N-See prior to any changes to the original plan and request.
All recipients will be required to submit a detailed plan for the storage and distribution of any unused medicines with a full report of the disposition to be completed upon return.
All dated medicines and products provided/shipped by 911ENS sources must be dispensed and used prior to their expiration date.
In the case where 911ENS-provided medicines/supplies/products must be destroyed, notification must be given to 911ENS prior to any related action. The recipient must handle that product in compliance with the original manufacturer’s recommendations and the recipient country’s rules, regulations, and laws. Failure to notify 911ENS may result in loss of eligibility for future shipments and other actions.
All 911ENS partners must immediately report any adverse event potentially related to 911ENS-supplied medicines, supplies and/or products by calling 911Emerge-N-See at (470) 319-3118 and emailing or emailing/faxing the completed Adverse Event Report form to info@911emergensee.com or (912) 638-1883.
3. Customs: Clearing Customs is the responsibility of the consignee/recipient. Documents are carefully prepared to assist in this process (e.g. detailed packing list, gift certificate, invoice). 911Emerge-N-See is not responsible for customs charges, fines or taxes. Should medicines/supplies/products be confiscated by customs officials and not released for its intended use, 911ENS must be notified immediately after discovery.
4. Security: Donations from pharmaceutical and medical supply companies are dependent upon the product being transported and dispensed in a secure manner upon receipt. 911ENS partners must exercise caution when making arrangements in other countries. Shipments to locations in the U.S. for international transport should be opened only AFTER their arrival to the overseas destination.
5. Service Fee: To sustain provision of its life-saving-enhancing services/supplies/products, service fees are established for all shipments to recover a portion of 911ENS’s total annual cost to procure, receive, inventory, audit, process, and ship the donated and/or purchased medicines/supplies.
6. Reporting: All recipients of 911ENS-supplied medicines and medical supplies are required to complete and return the delivery confirmation form and submit distribution and impact reports to 911ENS, including human-interest stories and photographs. The submitted information including photographs and stories may be used by 911Emerge-N-See, its donors and mission partners to promote 911ENS’s mission and work around the globe. Photos will remain the property of 911Emerge-N-See, will be shared with 911Emerge-N-See donors and will not be provided to other agents or sold for profit.