Referral Resources

Founded in 2003, Carolina’s Home Medical Equipment (CHMEI) is a family owned and operated durable medical equipment provider in Matthews, NC. We provide outcome-centric service and quality products which promote health and facilitate aging independently in the home. 

Our experienced, knowledgeable team believes in providing old-fashioned customer service and strives to treat every customer like family.

As a local business with under 50 employees, we don’t have the traditional bureaucracies associated with the large national companies. Without the middleman or red tape, we are able to be flexible and provide fast, excellent service.

 

Check out what our patients have to say!

Plans that fall under the 'orange column' often offer identical in-network and out-of-network benefits, which allows us to accept them.

Our team will verify coverage details and notify you if we are unable to accept a particular plan or if it becomes financially advantageous for the patient to be referred elsewhere. 

 

In Network	Plan Dependent	Cannot Accept
-Aetna	-Humana	-Ambetter
-Alliance	-Medicare Replacement Plans	-Cigna
-AmeriHealth Caritas	-United Healthcare	-Oscar
-BCBS		-Tricare primary
-Carolina Complete Care
-Champ VA
-HealthyBlue
-Homelink
-Medcost
-Medicare
-Medicare Supplement Plans
-NC Medicaid
-Partners Health
-SC Medicaid
-Transamerica Life
-Tricare Medicare Supp
-Trillium
-UHC Community Plan
-Vaya
-Wellcare

New to CHMEI?

Need some guidance on a referral?

Interested in scheduling an in-service? 

Connect with a Sales Rep!

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We need the following:

Referrals can be transmitted via:

    704-846-7911        orders@chmei.com      Upload Securely                        Enroll                               

We service Adult and Bariatric needs.

Mobility

• Manual Wheelchairs
• Complex Manual Wheelchairs
• Custom Fit Manual Wheelchairs
• Tilt-in-Space Chairs
• Power Wheelchairs
• Wheelchair Accessories

Respiratory

• CPAP, BiPAP, ASV
• PAP Supplies
• Oxygen
• AffloVest
• Suction Machines

Incontinence

• Diapers/Pull Ups
• Underpads & Gloves

Beds & Support Surfaces

• Fully Electric Hospital Beds
• Low Air Loss Mattresses
• Group 1 Support Surfaces
• Hydraulic Patient Lifts
• Electric Patient Lifts

 

We service Adult and Bariatric needs. 

 

Mobility

• Ultralightweight Manual Wheelchair
• Complex/Custom Manual Wheelchairs
• Tilt-in-Space Chair
• Group 3 Power Wheelchairs

Respiratory

• Afflovest

Incontinence

• Diapers/Pull Ups
• Underpads & Gloves

Need to provide medical necessity for a manual wheelchair?

Use one of our 2 resources below to ensure your notes aren't missing any of the required insurance elements. 

Resource #1: Electronic Wheelchair Qualifier

 

Electronic Wheelchair Qualifier

 

Considered the “easy button” option, the Electronic Wheelchair Qualifier is an interactive, mad-lib–style questionnaire that guides users through all required insurance elements.

Smart logic provides instant feedback, helping eliminate documentation conflicts and gaps while ensuring the prescribed chair is appropriate based on the answers provided.

Once completed, a comprehensive paragraph is generated for instant review and further editing if needed, before insertion into EMR notes and submission to CHMEI.

Click the link above to register and get started.

Watch us create comprehensive documentation for a wheelchair and accessories in less than 2 minutes with the electronic Documentation Qualifier!

(Jump to time 1:05 to start the detailed, step-by-step tutorial.) 

Resource #2: Printable Justification Guide

Prefer to document completely free-form? Don't risk leaving something out by chance- use the Printable Justification Guide below as you chart to ensure all required elements are addressed.

Want some assistance identifying the best level of wheelchair for your patient?

You have several options!

• Use the "Manual Wheelchairs" model guide below, or
• Ask your CHMEI Sales Rep. to measure your patient, or
• Issue a RX for "PT/OT evaluate and treat" for a LCMP exam.

(Electronic) RX Form

The electronic RX form includes every product option for you to choose from in a single, user-friendly DocuSign form. If the physician chooses not to sign electronically, you may still fill out the required fields, print the form for a physical signature, and submit it to CHMEI via fax or email.

 

Click the DocuSign logo to start an electronic RX. 

(Printable) RX Form: Wheelchairs [only]

Prefer a handwritten option? This printable RX form is specifically for wheelchairs. If your patient requires multiple types of DME items, we recommend using the electronic RX form above. Once completed, please transmit the form to CHMEI via fax or email.

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Jeff has over 40 years of experience in Durable Medical Equipment and the Complex Rehab fields, obtaining his industry standard Assistive Technology Professional Certification in 2001. Jeff was the fourth person in Washington State to receive the ATP Certification. He has the ability to provide for and connect with a broad spectrum of clients. He has had the privilege to work with skilled and dedicated Therapists from various disciplines, including Traumatic Brain Injuries, Spinal Cord Injuries, and advanced Neurological diseases. Jeff considers Seating and Positioning his most important skill.

 

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Chad is a RESNA certified Assistive Technology Professional/Seating and Mobility Specialist (ATP/SMS).  He’s also a NRRTS Certified Rehabilitation Technology Specialist (CRTS), a Certified Aging-In-Place Specialist (CAPS), and a Mastery Certified Environmental Access Consultant (CEAC). 

He joined the US Navy where he served honorably for four years.  Chad then worked for an avionics company and with the US Army’s Special Operations Forces for 3 years.  He holds a Bachelor’s degree from Embry-Riddle Aeronautical University in management and a Master’s degree from Northeastern University in leadership and organizational communication.  Chad has been working in the Complex Rehabilitation community for over 15 years.  In addition to Complex Rehab equipment, Chad is an expert in the Home Access arena which includes stair lifts, modular ramp systems, ceiling lifts, and vehicle lifts.

 

 

3 Steps to the Right Wheelchair, the First Time

 

See our Printable Step-by-Step Ordering Guide for examples and additional detail: 

There are several different ways to qualify a patient for High Frequency Chest Wall Oscillation. 

1. Regardless of diagnosis, alternative airway clearance techniques must have been documented as tried and failed.

Examples:

-CPT (manual or percussor)	-Oscillating PEP (Flutter, Acapella, Aerobika, Pep Valve, Pep Mask)
-Huff coughing	-Breathing techniques
-Hypertonic saline	-Suctioning
-Mucomyst	-(Other)

Failure/Contraindication Examples:

-Cannot tolerate positioning/hand CPT	-Severe arthritis, osteoporosis	-Artificial airway
-Physical limitations of caregiver	-Unable to form mouth seal	-Insufficient expiratory force
-GERD	-Did not mobilize secretions	-Cognitive level
-Too fragile for hand CPT	-Resistance to therapy	-Other

 

2. Patient meets one of the following diagnosis pathways:

A) Patient has a Cystic Fibrosis diagnosis of: E84.0 or E84.9

or

B) Patient has a neuromuscular disease in the category of...

-Disorders of the diaphragm

-Motor nueron/Anterior horn cell diseases

-Multiple sclerosis

-Muscular dystrophy

-Myasthenia gravis

-Myopathies

-Myotonic disorders

-Post-polio

-Quadriplegia

or

C) Patient has a CT scan confirming a Bronchiectasis diagnosis of: J47.0, J47.1, J47.9, or Q33.4, AND

i. Patient has had daily productive cough for more than 6 months, or

ii. Patient has had more than 2 exacerbations requiring antibiotics in the last 12 months.

CHMEI offers the Therapeutic 5 Zone Support Mattress (E0184).

• Horizontal, cross-cut foam provides pressure redistribution and shear/friction reduction over 5 therapeutic pressure zones.
• Better compliance and durability than Gel Overlay
• Removable cover is fluid resistant, low shear, and vapor permeable

We carry the Med-Aire 8" Alternating Pressure and Low Air Loss Mattress System (E0277). 

• Provides both alternating pressure and low air loss
• Offers 10 minute cycles when alternating & can also be used in static mode  
• Mattress has 20 individual air cells to maximize immersion and envelopment
• Air cells are 8" deep 
• Weight Capacity: 350 lbs

We offer fully electric hospital beds along with a range of therapeutic accessories.

To help ensure your patients receive the most appropriate equipment, we recommend using our Electronic Qualifier. This tool helps match patients to the various accessories and highest level of equipment they qualify for, supporting better comfort, compliance, and outcomes.