Luxxe Cleaning Appointment Request Form

Level 1: Tidy

Light dust, no clutter, minor touch-ups. Home is generally clean.

Level 2: Lived-In
Some mess, dishes in sink, mild surface buildup. Not overwhelming.

Level 3: Moderate Mess
Visible buildup in kitchen/bath, floors need mopping, laundry piles, minor clutter.

Level 4: Heavy Mess
Strong odors, trash buildup, sticky floors, excessive clutter, pet hair, etc.

 Level 5: Hoarder-Level
Trash everywhere, rotting food, pest presence, animal feces/urine, extreme odor, biohazard risks, time of buildup.

Luxxe Cleaning Services Client Agreement

  BEFORE YOU BOOK

All new clients must begin with a Deep Clean, No exceptions. We only offer Standard Maintenance Cleans to approved, recurring clients who keep up the space. This ensures your home is set up for success, and your clean is worth every penny.

 

📅 Scheduling & Booking
- Appointments are confirmed ONLY after deposit is paid.
- If access isn’t granted within 15 minutes, appointment may be canceled.
- We may reschedule due to emergencies or safety concerns.

 

🧼 Services Offered
- Standard / Deep / Move-In/Out / Hoarder Cleans
- Laundry (wash/fold, pickup/delivery, ironing)
- Organizing & Add-Ons (fridge, oven, trash, etc.)

Final price may change if conditions differ from description or photos.

 

💵 Pricing
- Based on service type, home size, cleanliness level (1–5), and time.
- Add-ons, clutter, or extra rooms = price increase.

 

📸 Required Photos
You MUST upload current photos or allow a walkthrough.
Misrepresentation may cancel the appointment or add charges.

 

🚫 Not Included Unless Requested
- Inside appliances, wall cleaning, laundry, heavy stains, pest/bio cleanup.

 

🧽 Hoarder/Heavy Duty Jobs (higher than level 3)
- $500 minimum
- overtime hourly billing 
- Trash haul may be an extra charge

 

❌ Cancellations & Refunds
- 24-hr notice required to avoid fees.
- Same day cancel = 50% charge.
- No show = full fee due.
- No refunds after service is completed. Issues must be reported within 24 hrs.

 

🐶 Pets & Safety

Secure pets. We’re not liable for escapes.

 

📷 Photos & Marketing Use
We may take before/after photos to showcase our work (opt-out available).

 

🛑 Right to Refuse
We reserve the right to refuse service due to:
Unsafe space, pests, aggressive behavior, false booking info.

 

📞 Questions? Text/call us before booking: 253-882-5443

Travel Fee Policy

Luxxe Cleaning Services is based in Tacoma, WA. A travel fee applies to jobs outside our 15-mile base service area. This fee covers fuel, time, and wear & tear on our vehicle.

📍 Travel Fee Breakdown:

0–10 miles (round-trip) → FREE (no fee)
16–30 miles → $32-$60
31–50 miles → $62–$100
51–75 miles → $100- $150
76+ miles → start at $160+

 Example: A job 70+ miles round-trip will require a **minimum $100 travel fee, added to your final quote.

You will be notified if a travel fee applies once your location is reviewed. All travel fees must be paid BEFORE service begins.

By submitting this form, you acknowledge that a travel fee may apply depending on your location.

Client Presence Policy

For the safety, focus, and efficiency of our cleaners, we kindly ask that clients are not present during the cleaning service.

You are welcome to:
- Provide entry access (door code, key, etc.)
- Be present for a brief walkthrough before or after
- Communicate with us via phone/text during the appointment if needed

If you must remain in the home:
- Please stay in a separate area/room from where we are actively cleaning
- Do not interrupt or direct our staff mid clean unless there is an emergency

We reserve the right to reschedule or cancel any service where the environment becomes disruptive, unsafe, or uncomfortable for our team.