A deposit of 25% is due at the time of booking. Door to Door Pet Delivery LLC will send an invoice via Square. Deposits are fully refundable if we cancel. If you cancel prior to two weeks of transport, you will receive a full refund, after that time frame there are no refunds. There is no charge to change your dates, if, the driver is not in route. When plane tickets are purchased (deposit maybe more than 25%), there will be no refund for cancellations. The final balance is to be paid by drop off. Drop off will not be made until payment is received. We pay our drivers when they deliver, so please honor this payment schedule. By providing the deposit, you are acknowledging and accepting this contract. Client agrees not to initiate chargebacks. All disputes must be resolved pursuant to this Agreement. Rates are as agreed up on. Please do not discuss rates with drivers. Payments, other than tips, are not to be paid to drivers, any payments given to drivers will be considered as a tip. Invoices will still be due, even if payment is given to the driver. Tips are appreciated and go 100% to the driver(s). Once the transport has commenced, the entire agreed amount will be owed. We typically have an all-inclusive cost. The exceptions are: In the event the customer is not available for the drop off, the customer will be charged for additional waiting time of $150 per day. Any necessary supplies that are not sent with the pet, and must be purchased, will be added to the cost. Necessities include, but not limited to food, collar, and leash.