Therapeutic Day Programs Parent Information
Welcome to Therapeutic Learning Center! We are excited to partner with your family as your child embarks on a journey of growth, learning, and discovery.
Our Therapeutic Day Program provides a structured, nurturing environment designed to support each child's social, emotional, communication, sensory, physical, and cognitive development. Through individualized support, therapeutic interventions, purposeful play, and meaningful peer interactions, our goal is to help every child build confidence, independence, and lifelong skills.
Our program offers individualized support through small therapist-to-child ratios, individual and group therapeutic interventions, social-emotional skill development, sensory-rich learning experiences, art, music, movement, and play-based activities, positive behavior supports, and individualized learning opportunities designed to help each child reach their fullest potential.
To ensure a safe, supportive, and successful experience for every child, we have established the following policies and procedures. These guidelines allow us to provide consistent, high-quality care while fostering a positive environment for all participants.
Thank you for trusting Therapeutic Learning Center. We look forward to supporting your child's growth every step of the way.
Late Arrival & Pick-Up Policy
To ensure a smooth transition to our afternoon outpatient therapy schedule, children must be picked up no later than 11:55 a.m. (morning program) or 2:25 p.m. (afternoon program).
A $25 late fee will be assessed for pickups after 12:00 p.m. or 2:30 p.m. In addition, a fee of $1 per minute will be charged for every minute beyond these times.
Repeated late pickups disrupt clinic operations. After the third late pickup, Therapeutic Learning Center reserves the right to discontinue your child's enrollment in the program.
Illness Policy
For the health and safety of all children, please do not bring your child to TLC if they are ill. Children who arrive with symptoms of illness—including fever, vomiting, diarrhea, pink eye, excessive coughing, or a contagious rash—will not be permitted to attend.
Children may return after being symptom-free for at least 24 hours without medication, including fever, vomiting, diarrhea, or a contagious rash.
If your child develops a fever of 100.4°F or higher, vomiting, or diarrhea while attending the program, a parent or guardian will be contacted immediately for pick-up.
If your child will be absent due to illness, please notify us through Brightwheel, by emailing programs@tlcnola.com, or by calling 504-565-7300.
Tuition is based on enrollment rather than attendance; refunds, credits, or make-up days are not provided for illness-related absences.
Absence & Vacation Policy
Tuition reserves your child's place in the program. Refunds, credits, or make-up days are not provided for planned or unplanned absences, vacations, illnesses, late arrivals, or early departures.
Holiday & Weather Closure Policy
Therapeutic Learning Center is closed in observance of New Year's Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, and Christmas Day. Tuition is based on enrollment rather than attendance; therefore, credits or refunds are not provided for scheduled holiday closures.
For the safety of our families and staff, TLC may close due to severe weather or other emergencies. Refunds or credits are not provided for unexpected weather-related closures.
Consultation Services
Consultation services requested by parents with teachers, physicians, psychologists, or other professionals involved in a child's care are billed at $20 per 15-minute increment and are available after your child has attended at least four group sessions.
Trial Period
Every child begins the program with a 15-day trial period. During this time, our therapists determine whether the Therapeutic Day Program can safely and effectively meet your child's therapeutic needs while maintaining a successful learning environment for all participants.
If additional support is recommended, options may include transitioning to half-day attendance, temporarily pausing participation while additional services are obtained, increasing individual Occupational or Speech Therapy services, adding mental health services, or providing a one-on-one shadow during the program.
If our team determines the program cannot safely meet your child's needs, we will partner with your family to recommend the most appropriate next steps.
Enrollment
Enrollment is continuous and automatically renews each month unless written notice of withdrawal is received. Families do not need to re-register each month. When your child is ready to graduate from the program, your lead therapists will discuss recommendations and develop a transition plan with your family.
Invoices & Payment
Our Therapeutic Day Programs are billed as private pay only and are not billed through insurance.
Tuition is based on your child's scheduled attendance for the upcoming month according to the enrollment option selected (2-day, 3-day, 4-day, or 5-day). Invoices are issued through Brightwheel approximately one week before the upcoming month of attendance unless your child is enrolled with immediate availability.
Tuition is due by the first day of the month in which your child attends. All payments must be made electronically through Brightwheel.
Please add support@mybrightwheel.com to your trusted contacts to ensure you receive your monthly invoice.
A $25 late fee will be assessed for any payment not received by the due date. If tuition remains unpaid after the due date, a valid credit card will be required to remain on file. Outstanding tuition and applicable late fees may be charged to the card on file. Failure to provide a valid payment method may result in your child's enrollment being placed on hold and the reserved spot being offered to another family on the waitlist.
Families are strongly encouraged to enroll in Brightwheel Autopay.
Questions may be directed to programs@tlcnola.com.
Emergency Procedures
In the event of a personal emergency affecting pick-up arrangements, please notify our office immediately at 504-565-7300. If someone other than an authorized individual will be picking up your child, please notify TLC in advance. Children will only be released to individuals listed on the authorized pick-up form, and identification may be required. For weather-related emergencies requiring an early dismissal, families will be contacted immediately.
Separated or Divorced Parents Policy
Therapeutic Learning Center is committed to providing the best possible care for every child. We believe children experience the greatest success when parents work collaboratively with one another and with our therapy team.
Brightwheel serves as the primary communication platform so both parents have equal access to program updates. Upon request, emails may be sent to both parents.
Immediate feedback regarding a child's day will be provided to the parent or guardian present at pick-up. Parents wishing to discuss progress in greater detail may schedule a consultation.
Parents are encouraged to communicate respectfully, collaborate regarding therapeutic decisions, attend meetings together whenever possible, and prioritize their child's therapeutic progress above personal disagreements. Therapists remain neutral professionals focused on the child's success.
Graduation
Graduation occurs when the therapy team and family mutually agree that the child's goals have been achieved and the program is no longer therapeutically necessary. If graduation occurs during the middle of a month, tuition will be prorated for any remaining scheduled program days. Families will be included in all transition planning.
Administrative Discharge
TLC reserves the right to discontinue enrollment when continued participation is no longer safe or appropriate due to safety concerns, repeated aggressive behaviors requiring additional evaluation, excessive late pick-ups, non-payment of tuition, or failure to comply with handbook policies. If aggressive behaviors occur on three occasions, TLC may require a psychological evaluation before determining continued participation.
Parent Withdrawal
Families wishing to withdraw must provide two weeks' written notice by emailing programs@tlcnola.com. Families remain financially responsible for tuition during the required notice period regardless of attendance. Verbal notification does not constitute official withdrawal.