Exchange and Return Form - Frank and Beans

NZ Exchange and Return Request Form

Please fill out the form below to request an excahnge or return
Your return request number
When returning your order, you need to make sure the following guidelines outlined below meet undergarment hygiene laws:

> Unworn ⚠️
> Not Washed (no odours) ⚠️
> In Original Packaging + Tags ⚠️
> Within our 30 day exchange period ⚠️

All returned orders are thoroughly inspected. If any conditions above fail during the product inspection your order will be returned to your original shipping address (unless faulty).

Read more about our return and exchange here
Full Name - must match original order*

First NameLast Name
Email - must match original order*
example: nzdler@email.co.nz
Phone - must match original order
Please enter a valid NZ phone number.
Address - must match original order*

Street Address

Street Address Row 2 [if needed]

SuburbCity / Town

PostcodeCountry
Order Number*
Starts with 200 followed by 5 digits
What is your return reason?*
ReturnExchange
Exchange and Return information*
Please provide as much information as possible
Proof of Purchase – please attach your invoice. If you received a faulty or incorrect item, kindly include clear images*

This helps us verify your purchase and assess any faults or errors quickly
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1. Once you submit the form, you’ll receive a confirmation email.
  Please wait for us to review and approve your request. We’ll then email your official Return Request Form.
2. This form must be printed and included in your return parcel. It serves as identification for your order when it arrives at our warehouse.
3. Returns received without a Return Request Form will be rejected, as we won’t be able to verify the item or your preferred resolution.
Signature*

Clear
Should be Empty:

NZ Exchange and Return Request Form