Help us shape better EV charger support

Do you currently drive an EV and have a home charger installed?* This field is required.

Yes, I drive an EV and have a charger at home

Yes, I drive an EV but don’t have a charger at home

No, but I’m planning to buy an EV soon

Have you ever needed help with your home EV charger?* This field is required.

YESNO

What would concern you most if your home charger suddenly stopped working?* This field is required.Multiple answers possible

I wouldn’t know who to call

I’d be stuck without charging at home

I’d worry about the repair cost

I’d be frustrated if it took days to fix

I’d worry about finding someone qualified

None of these concern me

What would frustrate you most about getting your charger fixed?* This field is required.Multiple answers possible

Calling around to different electricians

Unclear or surprise pricing

Paying before understanding the problem

Waiting hours in a vague technician window

None of these frustrate me

How appealing are each of the following support options?* This field is required.1. Smart Triage (Pay-as-you-go) - Free app with specialized AI assistant, $79 visit or $149 repair. No subscription. 2. On-Demand Membership - $3/month. Priority help, discounted fixed rates, only pay when needed. 3. EVCare Club - $99/year. Includes 1 visit, fixed pricing, priority scheduling.

Which format would you prefer for getting charger support?* This field is required.

No commitment, pay-per-use

Low-cost monthly membership

Annual “set it and forget it” plan

How important is each of the following?* This field is required.

Which technician-related features would matter to you?* This field is required.Multiple choice

Certified and vetted technician

Supporting local electricians

Transparent pay for the tech

Viewing tech ratings beforehand

Option to rate after service

What pricing feels fair for this monthly membership?* This field is required.On-Demand Membership - Priority help, discounted fixed rates, only pay when needed.

What pricing feels fair for this annual membership?* This field is required.EVCare Club - Includes 1 visit, fixed pricing, priority scheduling.

What feels like a reasonable price for an in-home technician visit to diagnose your EV charger issue (excluding repair)* This field is required.

What feels like a reasonable price for an in-home EV charger repair (excluding hardware parts or replacement unit)?* This field is required.

Which messages would make you feel most confident in trying our service?* This field is required.Multiple selection possible

“Never call around again. One tap, we handle the rest.”

“We’ve got your charger covered—before anything goes wrong.”

“Know someone’s coming when you need them.”

“Skip the subscription. Keep the benefits.”

“More of your money goes straight to the technician.”

“Certified local techs, ready to help fast.”

What would make you more likely to try this service?* This field is required.Multiple selection possible

First visit free or discounted

Free diagnosis via app

Transparent fixed pricing

Emergency callout guarantee

Trusted tech reviews

Bundled with charger purchase

Optional: Would you like us to notify you when these services launch?* This field is required.

YESNO

We will only contact you about this service and will not sell your data.

example@example.com

How concerned would you be if your charger stopped working and you didn’t know who to call or how much it would cost to fix?* This field is required.

How concerned would you be if your charger needed repairs and the cost turned out to be a surprise or more than expected?* This field is required.

How concerned would you be if your charger stopped working and it took several days to get a technician to fix it?* This field is required.

How concerned would you be if your charger stopped working and you couldn’t charge your EV at home?* This field is required.

Which of these would you want to avoid most?* This field is required.

Waiting 3+ days for support

Calling around to find an electrician

Unclear or surprise pricing

Not knowing who is qualified

Paying before understanding the issue

None of these bother me

How frustrating would it be if your charger stopped working and you couldn’t find a qualified technician to help?* This field is required.

How frustrating would it be if your charger failed and the final bill was much higher than expected?* This field is required.

How frustrating would it be if you had to call around to several different people just to get your charger looked at?* This field is required.

How important is reliable home charging to your day-to-day life?* This field is required.

If you needed help with your home charger, how confident would you feel about finding fast, qualified help?* This field is required.