*Please read ALL policies before booking*
Booking:
Same-Day Appointments or Cancellations are not accepted.
Please book your appointment at least 3 days in advance.
Press-on appointments, book your pick-up date 5-7 days in advance.
Confirmation:
Upon booking a confirmation via Email/SMS will be sent out once your appointment has been confirmed. To secure your appointment your security deposit is due within 24 hours prior to booking.
Booking fee:
A Non-Refundable booking fee of $25 is required within 24 hrs prior to booking. This does not go towards your remaining balance.
For all Custom Press-on: purchases are final & a $50 deposit is required to start set..
Rules/Extra Guest:
Children, Pets, Spouse, or any extra guests:
Waiting or standing in lobby area.
Lounging inside/outside the premises.
And/or Double parking near the premises during the appointment ARE NOT ALLOWED! unless instructed by the nail tech.
Pre-Appointment:
Arrive fully prepared for your appointment to prevent any delays with your Check-in process and come with your nails in a healthy & natural state—free of fungus, cracks, adhesives, polish or any enhancements. All new clients will fill out a consultation form to ensure safety, hygiene, & preventive care.
Day of Appointment:
Arrive at least 10 minutes early for a smooth check-in.
Drivers: Arrive 20 minutes early to find reasonable parking.
Press on clients: Have a seat in lobby and contact nail tech on arrival.
Returning clients: Bring essential items like rewards cards, price charts, and inspo.
Late Arrivals:
All clients are entitled to a 10-minute grace period. Should you exceed this grace period, your appointment will be considered a no-show and will result in cancellation. In some case we may offer a 1 time reschedule after a cancellation.
Reschedule:
Keep your appointments on track. If you need to reschedule, please do so at least 12-24 hours before your appointment. Rescheduling 2-3 hours before your appointment or after the notification period will be considered a same-day cancellation.
No-Shows/Cancellations:
A 24-48 hour notice is required to cancel an existing appointment. Cancellations within 12 hours of appointment, no-shows, or late arrivals will result in loss of deposit and is considered a Same-day cancellation.
Refunds:
Booking fee is non-refundable or negotiable & Custom Press-on purchase are final. Refunds are issued only if the nail technician determines booking errors or emergency cancellations made by the nail tech.
Dissatisfied:
If you are dissatisfied during your service, please inform the technician to stop, fix, or remove immediately. Failure to do so and waiting until the end of service for adjustments will not be tolerated and will result in a partial service refund. If your nail breaks within 24 hours we will fix free of charge.
NAIL APPLICATION/REMOVAL = SERVICED
By booking, you acknowledge that you have thoroughly reviewed, understood, and agreed the entire policy, Terms and Conditions. If clients fail to comply with the policy mentioned, the appointment will be canceled. Please consult with the nail technician if you have any questions.