Travelpro® Customer Service Contact Form

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Select Reason For Contacting Travelpro® Customer Service BelowTravelpro® Customer Service Hours Online Self-Service: Available 24hrs / 7days Customer Service Hours: (Excluding Holidays & Weekends) Email Support: 8am – 5pm EST | Monday – Friday Live Chat & Phone Support: 8:30am – 4:30pm EST | Monday – Friday Customer Service Number: 1-800-257-0285 For Warranty & Repair/Parts, please click here For FAQ, click here.
Product Questions
Questions on Existing Order
Request Warranty & Parts
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Seeking Help Finding Your Next Trusted Companion? Select An Option To Start
Help to Compare Models
Shop by Color
Need Help Choosing?
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Upcoming Trip? Help Us Learn Your Destination:
Short Getaway Trips
2 - 4 Extended Days
Global Traveler
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Travelpro® Offers Travel Bags For All Quick Getaways & Short Overnight TripsTo learn more about our assorted Travel Bags, click here
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Which Option Interests Your Travel Gear Needs?To learn more about Travelpro®, click > Backpacks and Soft Bags
Pro Travel Gear Styling
Compact To Fit Beneath Most Airline Seats
Quick Weekend Getaways Trips
Rolling UnderSeat CarryOn
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Travelpro® Offers Two Unique Styles of Luggage to Choose FromTo learn more about Travelpro® 2-Wheel vs. 4-Wheel Luggage, click here
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We Understand Mobility Is Important...To learn more about 2-Wheel vs. 4-Wheel Luggage, click here
I'd Like More Control Of My Bag
I Like to Have 360° Mobility
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Got it... Travelpro® Offers Softside & Hardside OptionsLearn more about Hard-shell vs. Softside Luggage: Which is Better For You?, click here
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Options Below Provide A Personalized RecommendationLearn more about Hard-shell vs. Softside Luggage: Which is Better For You?, click here
Softside Material & Easy Access to My Item
Hardside Design & Maximize My Storing Capacity
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Excellent Choice!

Based on your selected options, we recommend your next Travelpro® Trusted Companion to be a Softside product. Click below to view all available colorways and sizes.

Travelpro® Softside Carry-On and Check-In
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Excellent Choice!

Based on your selected options, we recommend your next Travelpro® Trusted Companion to be a Hardside product. Click below to view all available colorways and sizes.

Travelpro® Hardside Carry-On and Check-In
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Excellent Choice!

Based on your selected options, we recommend your next Travelpro® Trusted Companion to be a lugagge set. Click below to view all available colorways and sizes.

Travelpro® Luggage Sets
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Select Option Below For Existing Order* This field is required.For Warranty & Repair/Parts, please click here For FAQ, click here.
Order History
Report Order Issues
Return My Order
Shipping Questions
Cancel Order
Credits & Refunds
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Reason for Order Cancellation* This field is required.Travelpro® Cancellation Disclaimer: Orders start a processing stage soon after online payment with limited options for adjustments. Cancellation requests may take 3-4 business days to process (excluding weekends & holidays). Order Modifications: Due to orders entering a processing stage soon after purchase, Travelpro® is unable to make any order modifications including changes such as product style, size, or color. Order add-ons or product removal after an order is submitted requires a cancellation request.
Cancel: Won't Arrive on Time
Cancel: Ordered Wrong Item(s)
Cancel: No Longer Needed
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Reason for Order Issues* This field is required.Travelpro® Shipping Policy: Please note, Travelpro® is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. It is to Travelpro® discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a replacement order (Additional Shipping fees may apply). NOTE: If you are not able to provide a secure location for your delivered packages, it is important to schedule a proper delivery date/time with the carrier (any additional carrier costs is at the customers expense). Here are some tips to help locate your package(s): - Check the side or backside of your home - Ask a person in the living household or near-by neighbor - Check with the property front office (if applicable) Additional tips to follow (if applicable): - Have you opened all boxes? or Have you opened your luggage(s) to see if your smaller item(s) are inside? NOTE: At times we may "nest" smaller item(s) inside larger item(s) to improve the shipping experience and reduce our carbon footprint.
Incorrect item(s) received
Item(s) received damaged
Order delivered but not found
Missing item(s) from my order
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Travelpro® Returns Process* This field is required.Travelpro® Return Policy: If your Travelpro® products fail to meet your travel needs, you may return it for a full refund within 100 days* from the day the product(s) was delivered. We’ll even pay the return shipping! Travelpro® 100-Day Trial Disclaimer: Our 100-Day Trial is for Travelpro® products purchased through travelpro.com only. *Excludes Travelpro Luggage Outlet: 30 Day return policy; return costs are at the expense of the customer. *NOTE: Refunds include taxes paid and exclude any paid shipping charges that applied on the original order. Travelpro® will refund shipping charges if you receive incorrect items, items are received damaged or defective upon delivery. Additional shipping fees will apply and are at the expense of the customer when shipping to and from Alaska or Hawaii.
Start a new return
Require additional RMA labels
Cancel a return request
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Select the Best Option That Describes Your Shipping Concerns:* This field is required.Travelpro® Shipping Policy: Please note, Travelpro® is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. It is to Travelpro® discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a replacement order (Additional Shipping fees may apply). NOTE: If you are not able to provide a secure location for your delivered packages, it is important to schedule a proper delivery date/time with the carrier (any additional carrier costs is at the customers expense). Here are some tips to help locate your package(s): - Check the side or backside of your home - Ask a person in the living household or near-by neighbor - Check with the property front office (if applicable) Additional tips to follow (if applicable): - Have you opened all boxes? or Have you opened your luggage(s) to see if your smaller item(s) are inside? NOTE: At times we may "nest" smaller item(s) inside larger item(s) to improve the shipping experience and reduce our carbon footprint.
Shipping status: 4+ Business days
Shipped w/ No movement
Address Change
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Reason for Address Change* This field is required.Travelpro® Address Change Disclaimer: All orders enter a processing stage soon after purchase. Travelpro® can not complete address changes once an order is confirmed processed. If your shipping address is incorrect, we recommend to place a reorder using the correct shipping address. You can request an order cancellation and an immediate refund will be issued back to your original form of payment once cancellation is confirmed. Travelpro® does not ship to P.O.Box addresses, Internationally or outside the 48 US connecting states.
Cancel: Incorrect Address
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Select Credit/Refund Type:* This field is required.Refund Policy: Refunds based on order returns are typically automatically refunded upon receiving returned tracking. In most cases, our refund process may take up to 3-5 business days to fully process. Promotional Offer Policy: All of our online collections and accessory products(s) are listed with an amazing promotional discount. Additional promotions cannot be added once a discount has already been applied to your order.
Refund status on a returned order
Apply promotional discount
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Your Name* This field is required.
First Name
Last Name
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Phone Number* This field is required.
Please enter a valid phone number.
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Your Email* This field is required.
example@example.com
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Please Verify Your Shipping Address* This field is required.Physical US Addresses ONLY Travelpro® does not ship to P.O.Box addresses, Internationally or outside the 48 US connecting states.
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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Travelpro® Order Number* This field is required.Travelpro® Order Number Sequence: #70010... You can find your order number by logging on to “My Account”.
If your Order Number Sequence does not being with #70010... please re-confirm your region or purchase.
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Promotional Credits & Refunds* This field is required.Please upload a screenshot of the promotional offer that is not applied on the order. Promotional Offer Policy: All of our online collections and accessory products(s) are listed with an amazing promotional discount. Additional promotions cannot be added once a discount has already been applied to your order. Luggage Sets Disclaimer: All available Travelpro® product(s) listed as "sets" are ineligible for further discount as they are already competitively priced for the best value
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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Travelpro® Missing Order(s) Policy * This field is required.Travelpro® is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. It is to Travelpro® discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a replacement order (Additional Shipping fees will apply). If you are not able to provide a secure location for your delivered packages, it is important to schedule a proper delivery date/time with the carrier (any additional costs is at the customers expense). Upon second delivery; IF your package is: (a.) marked “delivered” by the carrier but missing, (b.) available image(s) confirm the physical ship-to address, a new order will need to be placed at the customers expense. We'd like to help! Here are some tips to help locate your package(s): - Check the side or backside of your home - Ask a person in the living household or near-by neighbor - Check with the property front office (if applicable) Additional tips to follow (if applicable): - Have you opened all boxes? - Have you opened your luggage(s) to see if your smaller item(s) are inside? At times we may "nest" smaller item(s) inside larger item(s) to improve the shipping experience and reduce our carbon footprint.
I confirm I have completed all recommended steps and have not located my package(s).
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RMA Number / Return Tracking Number* This field is required.
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Please upload a photo of the damaged shipping carton* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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Please upload a photo of your product even if it is not damaged* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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For the next step, we will require a picture of the UPC/Barcode located on the outside of shipping carton.
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Please upload a picture of the UPC Label and Barcode here:* This field is required.
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Max. file size: 10.6MB
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Please upload a photo of the incorrect product:* This field is required.
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Select files to upload
Max. file size: 10.6MB
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Product Style Number* This field is required.How to find your Travelpro® Style Number? Here are some helpful tips to locate the required information: Step 1: Fully open the main luggage compartment Step 2: Locate inside either a White or Black tag that shows a Travelpro® logo Step 3: Gently rub the tag between two fingers to help locate the Style# & PO#
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Please provide more details as to which item(s) are missing and not received* This field is required.
Carry-On
Backpack
Medium Check-in
Weekender
Large Check-in
Tote
Entire Set
Accessories
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Please provide a brief description that may be helpful with you ticket. You may also upload additional images here:* This field is required.
Huge
Large
Normal
Small
Ok
Ok
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