A 50% deposit is needed to secure your order. Deposits are non-refundable; if event is canceled deposit will be credited towards a future order.We do not accept order placed within less then 72 hours. All orders are custom to fit the need of each client; all photos sent will be considered however, I do not make exact replicas.After pick-up/drop off I am not liable for what happens once your order leaves my care.If there is an issue with your order please notify me right away after pickup/delivery so the issue can be resolved. If the issue can not be resolved please return the order for partial refund.If you're running late for pickup, please let us know — after the scheduled time, we can't guarantee we'll be available.