SP Distribution is a leading distribution company specializing in juvenile products across the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients.
Key Responsibilities
- Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery.
- Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues.
- Track and monitor order flow, update account holders, and provide sales team support.
- Oversee order status and inventory levels to ensure timely processing and on-time delivery.
- Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs.
- Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns.
- Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions.
Qualifications
- Bachelor’s degree in Business or a related field (preferred).
- 3+ years of relevant work experience in operations, order management, or supply chain.
- Strong customer-focused mindset with excellent problem-solving abilities.
- Highly organized and detail-oriented with strong analytical skills.
- Outstanding verbal and written communication skills.
- Ability to work effectively in a fast-paced environment, independently and as part of a team.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong time management and multitasking skills.
- Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership.
- Experience with Shopify/Shopify+ is a strong plus.
- Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus.
- Hands-on experience with NetSuite and knowledge of EDI systems is a major plus.
Position Details
Job Type: Full-time, onsite (Doral, FL office) - Remote work is not available.
Location: Miami, FL 33172 - must reliably commute or plan to relocate prior to start.