Growing Roots I Feedback and Complaints Form

We welcome all feedback, including complaints and compliments. If you have a complaint or concern about your current NDIS supports or services provided by Growing Roots, it is important to talk about it. Fill out this complaint form below, and we will respond to you within three business days.

We will endeavour to keep the information provided in your complaint confidential, unless required by

If you wish to make a complaint anonymously, you can do so:

(a)by calling us on 0449 976 684 and stating that you wish to make an anonymous complaint (so we don't ask you to identify yourself); or

(b)by filling out this Feedback and Complaints Form, but not including your personal details in the

table below as these may identify you, and post it to PO Box 83 West Ryde NSW 2114.

1. Please provide the following information:

Participant / Family member or friend / Advocate / Carer / Staff member / Other

2. Are you making this complaint on behalf of a person with a disability?

3. Do you require any help with communication? e.g. Interpreter or National Relay Service?

Feedback and Complaints Form Growing RootsI

4. Please provide details of your complaint. Details such as date and time the incident(s) occurred, outline of the issues involved

6. Agreement I agree that the information provided in this Feedback and Complaints Form is true and correct:

Growing Roots I Feedback and Complaints Form

7. To make a complaint to the NDIS Quality and Safeguards Commission:

Phone: 1800 035 544 or TTY 133677 (Interpreters can be arranged) National Relay Service and ask for 1800 035 544 Visit https://www.ndiscommission.gov.au/about/complaints and fill out a complaint contact

The NDIS Commission can take complaints from anyone about:

NDIS services or supports that were not provided in a safe and respectful way NDIS services and supports that were not delivered to an appropriate standard