FREQUENTLY ASKED QUESTIONS...
1. Billing Options: #2 & #4: Payment in Full - One Invoice - Full Invoice due upon receipt. Billing Option #1 & #3: There is an 8 month payment plan option now available, September 2025-April 2026 (Payable by Credit Card/with a credit processing fee or E-transfer/no credit processing fee). After April 2026 - only Pay in Full is available - if spaces are still available.
* Plus there is a $1000 + HST non-refundable deposit due within 72 hours of booking to secure your spot.
2. Payment Plan Payments are due at the end of each month.
3. Taxes are extra (not included in the posted Package Price - this is a change from previous years - but is a necessary modification).
4. Hotel Room locations are assigned by the hotel and all participants will be in Single Rooms for their 2 x hotel night experience. If you want to be near another specific participant - please note that request and we will do our best to accommodate - at least on the same floor.
5. You must detail the roommate you are attending with if you want them to be assigned to your room. They must also book within 72 hours of your booking in order to ensure their spot within your room - or based on availability - we will do our best to accommodate. Both roommates must book separately and spots can only be verified once both registration submissions are received - based on availability.
6. Travel insurance is mandatory for this international (Portugal Retreat), and is only available through Elayne Pink. This policy musy be activated within 48 hours of your 1st payment and each subsequent installment payment she will need to be updated to modify the policy. We will confirm with Elayne all have completed their insurance facilitation - as this is essential protection for you in case of whole trip cancellation - which is only able to be rembursed through that method. This international retreat is a significant pre-investment for us, so we had to look at ways to ensure we as facilitators were protected in bringing this soul filling bucket list retreat to life!
**You will also require medical insurance - most employee plans have international travel coverage - if not, we believe Elayne may be able to assist and if not, Blue Cross offers some short term travel packages.
** We do have a one time 72 hour grace period after your initial Retreat booking, where you can change your mind and cancel your booking (minus a $100 refund-admin processing fee + any credit card fees that were charged). After that - it wil fall into your insurance coverage cancellation policy.
7. There is no early booking rate, as we keep the costs as low as possible, while factoring in the extra value experiences and Facilitator support, luxury accommodations, gourmet meals, excursions, socials, transportation (Excluding Flights and to/from airport), support material, Spa experience, within this high value experience. The Bonus of booking early for this retreat is you will get Priority Room Selection on an order of booking bases.
8. We will have a Divine Godess Alter at our retreat, while at the Villa, to honour and bless the weekend, but due to luggage and long distance travel - we will not make it a gifting alter.
9. We will be taking some photos throughout this retreat experience - most are for the Private Facebook Group - but we will require some for showcasing this adventure to future Soul Sister's...though we will be mindful and respectful to confirm your partictipation for any photos that may capture vulnerable emotive experiences, as we pride ourselves on privacy for all of our participants - but we are requiring some photos to help give some behind the scene insights for what to expect at our retreats for future participants.
10. Be sure to contact your Cell Provider about International Roaming Packages....Mine is with Telus and on the app I can upgrade immediately to include a one time $50 for 14 day pass (that's the smallest)...or you can pay $16/per day...most will be the same. Can be done the day you travel.
11. If you want to rent your own car - in case you wanted more flexibility in your free flow time, you can - and we can accomodate parking for several cars at the villa...but hotel parking would be your own extra expense. Also from experience - Enterprise were great to deal with and I would HIGHLY recommend adding on the extra insurance coverage - as the rental car companies are known there for excessive charges for even minor damages without coverage. Also be sure to add on the highway toll package. You will need to bring your valid Driver's Licence with you and I did bring a copy of my own insurance card as well.
12. When you register and attend one of our retreats, you are added into our private retreat group - currently located on FACEBOOK. It's in this group we all share support and connection throughout the year, and you also get priority pre-release booking opportunties for our retreats! We also recently starting adding photo albums in there from our retreats (which has been a big hit!). We are very mindful of any pics we share externally...as we want to respect your participation within this group and ensure your safety, healing efforts and vulnerability are protected. We will as noted - be requesting approval for some additional photos for this retreat to share externally (with permission) so we can better provide a sneak peek to future participants to help grow our group of aligned Soul Sisters!
13. There is a legal limited liability waiver that will need to be read and signed as well - that will be sent to you as part of the final confirmation of your registration proccess. That is simply standard protection for retreat facilitators. We are working with Portugal Law - so things are taking a bit longer than usual to facilitate...but this be required to be signed as part of your Retreat attendane agreement and failure to sign it will foreit your participation.
Further questions can be noted below or emailed to: lana@lanagrant.com
Other Website Resoures:
retreatseries.com
thehealingsisters.com
lanagrant.com
sherrydonovan.com
This retreat is part of The Healing Sisters - Retreat Series. This is the 9th retreat offered within this series!