Installation Address (must match shipping address)
ORDER & SHIPPING CONFIRMATION
[ ] I understand that within 24-48 business hours of placing my order, I will receive an introduction email from Nuova Simonelli.
[ ] I understand that this introduction email will confirm the name on the order and the shipping address, which must be the same address where the machine will be installed.
[ ] I agree to check my spam folder if I do not receive the initial introduction email within the stated time frame.
LOCAL TECH ASSIGNMENT & SITE READINESS
[ ] I understand that once I confirm the shipping/installation address, Nuova Simonelli will assign a local technician to perform the installation.
[ ] I understand that I will then receive a Docusign from Nuova Simonelli requesting photos of the installation site, based on the machine's spec sheet requirements.
[ ] I understand that these photos must demonstrate complete site readiness (plumbing, electrical, ventilation, counter space, etc.) as required for proper installation.
[ ] I acknowledge that once site readiness is confirmed, the remaining process may take approximately 2-4 weeks to complete.
I would allow for unforeseen circumstances with the timeline, such as:
[ ] I understand If Nuova Simonelli is understaffed, it could take extra time for them to input the PO into their system and send out the intro letter.
[ ] I understand If Nuova Simonelli has difficulty securing a service company for the install due to factors like location, weather, busy schedule, etc.
MACHINE SHIPMENT & INSTALLATION
[ ] I understand that after site readiness is approved, the machine will be shipped directly to the assigned local technician.
[ ] I agree that the technician will unpack and bench test the machine to ensure it functions properly and has no shipping damage.
[ ] I understand that the local technician will then contact me directly to schedule the installation at a mutually agreed-upon date and time.
CANCELLATION POLICY:
Cancellation after an order is placed, but before the machine is shipped, will result in a 3.5% credit card processing fee.
WATER QUALITY - Use of Hard or Distilled Water
Always use soft water with a hardness level below 50 ppm (3 grains), but not 0 ppm or 0 grains. Avoid tap water, hard water, distilled water, or ultrapure reverse osmosis water, as they can damage the machine. Any water damage due to
improper water use will void the warranty, and the signs are easily detectable during maintenance.
LINKS TO FULL WARRANTY POLICY
https://espressooutlet.com/pages/phone-and-contact
https://espressooutlet.com/policies/refund-policy
https://espressooutlet.com/policies/shipping-policy
https://espressooutlet.com/collections/return-packaging
https://espressooutlet.com/pages/warranty-information
https://espressooutlet.com/policies/terms-of-service
NON-RETURNABLE ITEMS
Commercial espresso machines, grinders, or equipment. If any damage occurs during shipping on these items, damage must be reported within 5 days of receipt. For items shipped on a pallet via TLT service, please inspect the packaging
prior to signing for it. If you see any sign of damage, please notate it on the bill of lading prior to signing for it. Without this it is difficult to get shipping insurance.
Thank you for choosing Espresso Outlet LLC. We appreciate your business and are here to help make your espresso experience exceptional!
Acknowledgment & Signature
By signing below, I confirm that I have read, understood, and agree to all of the terms and procedures outlined above regarding the delivery and installation of my commercial espresso machine.