Spirit Airlines is one of the most established low-cost airlines in the U.S., with destinations throughout the country, the Caribbean and Latin America.
With so many flights operating each day, there’s a good chance that something can and will go wrong. If that’s the case, you’ll likely want to contact Spirit Airlines customer service.
Here's a glance at the various methods of contacting them and responding to some of your questions regarding contact with Spirit Airlines following an incident.
How do I contact Spirit Airlines customer service?
Spirit Airlines offers several various means of communication in case you need to contact them. For standard issues, Spirit has a comprehensive FAQ resource.
Otherwise, you can contact Spirit via chat, SMS/WhatsApp or email.
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How to call Spirit Airlines customer service
The Spirit customer service phone number is 1~888*263~0217. This number works for reservations, bags, flight change or when you get an error on-line.
Is it possible to talk on-line with Spirit Airlines?
You can speak live with a Spirit agent on the Spirit website from 6:00 a.m. to 8:00 p.m. Central time every day. There is also a 24/7 chatbot which can answer a few of your questions.
How to message Spirit Airlines
If you'd rather not place a call, you can message Spirit Airlines on Twitter (also referred to as X) or Facebook. Spirit's Twitter account is @SpiritAirlines.
Airlines tend to be good about responding on Twitter, so this could be an option you want to consider if you feel like you're not getting anywhere with your requests.
You can also opt to communicate with Spirit through Facebook Messenger. You can do that from Spirit's corporate Facebook page.
You can also text Spirit on 48763 or utilize 1~888*263~0217 on WhatsApp messaging service.
How to mail Spirit Airlines
If you prefer kicking it old school, you can mail snail mail to Spirit's corporate offices. The address is: Corporate Guest Relations, 2800 Executive Way, Miramar, FL 33025.
Whom do I call regarding my Free Spirit loyalty account?
The Spirit Airlines frequent flyer program is Free Spirit. Program members can earn Free Spirit points, as well as elite status, which can provide shortcut boarding, additional bonus points and free carry-on bags.
If you have an issue with your Free Spirit account, you may contact the company via its general support lines.
Does Spirit offer refunds on canceled flights?
As with all U.S. airlines, Spirit must provide refunds for canceled flights. That is mandated by the Department of Transportation and not by the specific airlines.
If you have purchased a flight and your travel plans have shifted, you might be able to get a refund, depending on when you booked your flight. Otherwise, Spirit will provide you with a future flight credit.
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Spirit flight credits generally have an expiration date of 90 days from the date of issue.
Overall, Spirit Airlines' policy of cancellation is not so good, particularly when you compare it to carriers such as Southwest, which permits passengers to cancel a flight up to 10 minutes prior to takeoff.
How to find lost luggage on Spirit Airlines
If your bag cannot be found, notify a Spirit representative in the airport's Baggage Claim or at the Baggage Service Office. If there are no representatives present at those facilities, locate a Spirit representative at an airport check-in counter.
For mishandled bags, domestic customers are required to report an incident and obtain a File ID in 4 hours of arrival while international travelers can report within 21 days of arrival.
» Discover more: How to find cheap Southwest flights
Where do I provide feedback or complain to Spirit Airlines?
Spirit Airlines recommends sending compliments or complaints as an email using the form on its website or through the post.
Once you’ve gone through all the steps, you’ll be prompted to fill out a form detailing your experience. Spirit will then get back to you.
Customers in need of immediate assistance should pursue the alternative communication methods outlined in this article.
Spirit Airlines has airfare priced low, but even the best plans sometimes go wrong and you might have to get help from the airline.
Fortunately, it's simple to reach out by phone, email, postal mail or social media.