Which Appointment?

1

WHAT BRINGS YOU TO HEARING HEALTHCARE CENTRE TODAY?

I’m having trouble hearing or following conversations

My ears feel blocked or full

I have ringing or buzzing sounds in my ears

I already wear hearing aids and need help

2

HAVE YOU NOTICED A SUDDEN DROP IN YOUR HEARING IN THE LAST FEW DAYS?

YESNO

3

OUR RECOMMENDATION

Please note: sudden hearing loss should be treated as an emergency - seek immediate medical investigation via GP or A&E

4

HAS YOUR HEARING DIFFICULTY COINCIDED WITH ANY NEW MEDICATION?

YESNO

5

OTOTOXIC HEARING HEALTH CHECK

The Ototoxic Hearing Health Check is a comprehensive assessment designed to detect hearing issues caused by medications, such as chemotherapy drugs, strong antibiotics, or high-dose aspirin. It includes a full hearing screening, tinnitus evaluation, balance check, and a personalised review of your medical history.

Book Your Ototoxic Hearing Health Check

6

DO YOU HAVE A DIAGNOSED HEARING IMPAIRMENT?

YESNO

7

DO YOU WANT HELP WITH TREATING YOUR HEARING LOSS?

YESNO

8

HEAR-IQ

The Hear-IQ Assessment is a comprehensive diagnostic hearing test that goes far beyond basic screenings; offering a detailed analysis of your hearing and how it affects your daily life. It includes advanced testing like speech-in-noise, tympanometry, and cognitive auditory checks, all tailored to your health history and lifestyle. Hear-IQ provides clarity, personalisation, and expert guidance.

Book Your HEAR-IQ

9

ARE YOU LOOKING FOR AN INITIAL EAR HEALTH CHECK-UP?

YES, AN INITIAL EAR HEALTH CHECK UPNO, SOMETHING MORE COMPREHENSIVE

10

EAR INSPECTION AND SCREENING

Ear Inspection and Assessment is a thorough assessment designed for those who want an investigation into their hearing loss. It combines testing with clear, actionable insights.

Book Your Ear Inspection & Screening

11

EAR INSPECTION AND ASSESSMENT

Ear Inspection and Assessment is a thorough assessment designed for those who want an investigation into their hearing loss. It combines testing with clear, actionable insights.

Book Your Ear Inspection & Assessment

12

HAVE YOU HAD ANY PAIN, DISCHARGE OR SWELLING IN/AROUND YOUR EAR?

YESNO

13

OUR RECOMMENDATION

Seek GP advice for the treatment of an ear infection

14

HAVE YOU NOTICED A RECENT SUDDEN DROP IN YOUR HEARING IN THE LAST FEW DAYS?

YESNO

15

DO YOU SUSPECT AN EAR WAX BUILD-UP?

YESNO

16

HAVE YOU USED OLIVE OIL (OR SIMILAR) TO SOFTEN THE WAX?

YESNO

17

EAR WAX REMOVAL

Professional ear wax removal using microsuction, irrigation, or manual techniques. Carried out by experienced audiologists using high-definition video otoscopy to ensure safe and effective results.

Book Your Ear Wax Removal

18

OUR RECOMMENDATION

We recommend using olive oil or suitable drops for 5 days prior to attending an ear wax removal appointment, unless you are unable to or have been advised not to (due to perforation etc.)

19

IS YOUR TINNITUS ACCOMPANIED BY ANY OF THE FOLLOWING?

Sudden hearing loss (in one or both ears)

Severe dizziness or vertigo

Ear pain, discharge, or bleeding

Weakness or numbness in your face**

None of the above

20

OUR RECOMMENDATION

You should contact your GP or NHS 111 as soon as possible, as these symptoms need urgent medical assessment

21

HAVE YOU HAD TINNITUS FOR LESS THAN 7 DAYS, OR IS IT ONLY IN ONE EAR?

YESNO

22

OUR RECOMMENDATION

Book an urgent appointment with your GP for further investigation

23

IS YOUR TINNITUS CONSTANT, PERSISTANT, OR EFFECTING YOUR SLEEP, MOOD OR DAILY LIFE?

YESNO

24

TINNITUS CONSULTATION

A comprehensive evaluation for individuals experiencing tinnitus. Includes video otoscopy, hearing test, tinnitus pitch and loudness matching, masking assessment, and professional counselling on management options

Book Your Tinnitus Consultation

25

IS YOUR TINNITUS MILD, OCCASIONAL, AND NOT CAUSING DISTRESS OR HEARING DIFFICULTY?

YESNO

26

OUR RECOMMENDATION

If your symptoms change or you become concerned, seek further advice from your GP or book a consultation

27

WERE YOUR HEARING AIDS PROVIDED BY THE NHS, OR PRIVATELY OBTAINED?

NHS

Not sure

Privately purchased

28

OUR RECOMMENDATION

Your local NHS audiology service is responsible for repairs, replacements, and support for NHS-issued hearing aids. We recommend contacting them directly. For independent advice, you may still book a Hear-IQ appointment, but repairs to NHS aids can only be completed by the NHS service.

29

ARE YOU HAVING DIFFICULTY WITH THE HEARING AID, OR YOUR HEARING?

Difficulty with the hearing aid

Difficulty with your hearing

30

ARE YOUR HEARING AIDS COMPLETELY DEAD, BROKEN OR LOST

Dead

Broken

Lost

Not performing

31

REPAIR ASSESSMENT

A focused clinical appointment for clients experiencing issues with their hearing aids or accessories. Includes a thorough assessment of the device by a qualified audiologist, high-definition visual inspection (video otoscopy) if required, and basic diagnostic checks. The likely cause of the problem is explained, along with options for repair or onward referral where necessary

Book Your Repair Assessment

32

DO YOU REQUIRE A REPLACEMENT LOST HEARING AID(S)?

YESNO

33

DO YOU REQUIRE HELP WITH THE SET-UP, PROGRAMMING, CALIBRATION OF YOUR HEARING AIDS TO GET THEM WORKING CORRECLTY?

YESNO

34

ARE YOU HAVING TROUBLE WITH BASIC MAINTENANCE OR NEED A STEP-BY-STEP GUIDE(SUCH AS CHANGING BATTERIES, CLEANING, OR PAIRING TO YOUR PHONE)

YESNO

35

OUR RECOMMENDATION

You can find helpful step-by-step instructions and videos in our User Guides section. For visual demonstrations, visit our YouTube channel, where we cover topics like cleaning your hearing aids, changing batteries, and troubleshooting common issues. If you prefer to read, our blog offers articles with practical tips and answers to frequently asked questions. These resources are designed to help you get the best from your hearing aids at home.

36

WOULD YOU LIKE TO SPEAK WITH ONE OF OUR EXPERTS AND GET PERSONALISED HELP?

YESNO

37

OUR RECOMMENDATION

Contact us by calling 01223 360700 or emailing us at welcome@hearinghealthcarecentre.co.uk