Terms and Conditions
1. Substitution requests
1.1 If you are unable to attend the event, we will welcome substitute delegates attending in your place at no additional cost. For security reasons, all requests for substitutions must be received via email at least 48 hours before the event with the name, company, and contact email for both the registered and replacement delegates,
1.2 Changes will only become effective on the date of written confirmation.
1.3 It may not be possible to make changes to printed materials with delegate details (e.g. event brochures, delegate lists).
2. Cancellation policy
2.1 The following cancellation charges apply:
(a)6-4 weeks’ notice: 50% refund (b)4-0 weeks’ notice: No refund (c)Failure to attend: No refund
3. Payment
3.1 Payment must be received in full prior to the event.
3.2 If the full and cleared payment has not been received prior to the event, you will be asked to make payment on the day of the event with the on-site card machine, incurring a 5.4% surcharge.
3.3 Access to the event may be refused at the organiser’s discretion for non-payment.