Form

THE EAST AFRICAN COMMUNITY (EAC) REGIONAL QUALITY AWARDS
SECTION A: Expression of Interest & Eligibility Information
1. Award Being Applied For

EAC Company of the YearEAC Product of the YearEAC Service Awards – Private CompanyEAC Service Awards – Public Sector OrganizationEAC Exporter Awards
2. Applicant
Nameof Applicant Organization / Business
Physical Location
Address
Website
3. Managing Director / CEO
Name
Designation
Address
OfficeTelephone Contact
MobileTelephone Contact
E-mailContact
3. Managing Director / CEO
Name
Designation
Address
Office Telephone Contact
Mobile Telephone Contact
E-mail Contact
4. Type of Industry

ManufacturingAgricultureEducationHealthcareConstructionothers
5. Size & Location of Applicant (Annual Turn-over for the preceding Financial Year (USD))

less than USD 350,000more than USD 350,000
TotalNumber of Employees

less than 100 employeesmore than 100 employees
How do you categorise your company

LargeMediumSmallMicro

6. Location and Descriptionof other Company Sites (where applicable). List other company sites below – provide physical address, size and products / services:

Rows	location	description
a)
b)
c)

7. Application History. a) Has your organization ever received a Sector Specific, National, Regional or International Quality Award?

yesno
b) Which award and year did your company receive the award
8.Eligibility Information
a) Which year was your company / organization established
b) Which year was your company / organization established (attach evidence)

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c) Does your business / organization have a valid Tax Identification Number (TIN) certificateand trading license (attach evidence)

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d) If your products are covered by mandatory standards, have they been certified bythe National Standards Body (NSB)? (attach evidence of certification)

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9. Official Contact Person
Name
Designation
Address
Office Telephone Contact
Office Telephone Contact
E-mail Contact
1.      Signature of Managing Director / CEO

I confirm and attest to the contents of this form as follows:

a.      I certify that our organization / company is complying with all relevant statutory and regulatory obligations enforced by different agencies in the country.

b.      I understand that if any information found untrue in this eligibility form at any time during the Award Process, my organization will no longer be considered eligible for any recognition and will only receive a feedback report

c.      I hereby agree and consent to the collection and processing of my organization information for the purpose of our application for the National & EAC Quality Awards.

d.      I hereby also express interest to be considered for the EAC Regional Quality Award and agree and consent to the collection and processing of my organization information for the purpose of our application for the EAC Regional Quality Awards.

e.      I certify that I am authorized to act and sign on behalf of the above-named company/organization, and certify that all information provided in this form is, to the best of my knowledge, true and correct.
Name & Designation
Date
Signature

Clear
SECTION B:Awards Criteria Categories

Please refer to Section 11 of the 2025 EAC Regional Quality Awards Document for further guidance on understanding the criteria requirements and how to respond and comply with these requirements.
C 1: LEADERSHIP, STRATEGY AND GOVERNANCE 1) Briefly describe and/orrepresent by a drawing your leadership and governance structure.
Please attach your organization structure as part of this application.

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2) What are your mission, vision,and Values or guiding principles? Please write your mission,vision and values below. Attach any other evidence such as poster used in the workplace to communicate these to staff. If you have a website, provide the URL for your website where we can read your mission, vision and values. Mission
Vision
values
3) What are your strategic challenges, strategic advantages, and strategic goals and/or objectives? challenges
Strategic Advantages
Strategic Goal(s) / Objectives:
4) What are your key measures for your strategic goals and /or objectives? We use the following key measures to track progress on achieving our goals / objectives:
5) Briefly describe your key processes for:
Attach approved process work flows or strategic plan development meeting agendas ormemos, etc as part of objective evidence to this application

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a) Workflow / process / steps we use for developing our Strategic Plan
b) Workflow / process / steps we use for implementing our Strategic Plan
6) What are your key applicable national/ regional / export markets regulations, as well as accreditations,certifications, or registration requirements? List all the key regulations, accreditations, certifications or any registration requirements your organization is required to comply with:
7) Describe the practices, if any,your organization uses to reduce energy consumption; use renewable energy resources and recycled water, waste reduction and utilization; Practices we use to reduce energy consumption
Practices we use to reduce water consumption
Practices we use to reduce waste
Please attach objective evidence such as records and pictures to show that these practices are actually being implemented by the organization

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8) Briefly describe the process(es) management uses to communicate with: a) Employees:
Customers:
Stakeholders:
9) What are your strategic and financial performance results over the last two years in terms of:

a ) PrivateOrganization / Company

Rows	PERFORMANCE MEASURE	PERFORMANCE 2023	PERFOMANCE 2024	REMARKS
Revenue
Profitability
Market Share
Revenue growth
Customer retention rate
Operating Cash flow
Return On Investment
Employee satisfaction
Employee engagement
Total Cycle time
Quality rate
Defect rate
Production efficiency
Asset Utilization Ratio
Sanctions / regulatory compliance costs

b) Public Organization

Rows	PERFORMANCE MEASURE	PERFORMANCE 2023	PERFOMANCE 2024	REMARKS
Budget Adherence - Budget versus Actual Expenditure
Accessibility of services to all citizens including those with disability
Cost per service
Cycle time – service delivery times / Processing times for applications or requests for service
Wait time for services / delays
Website or call center traffic and resolution rates
Program / service enrollment and participation rates
Service delivery error rates
Accounts payable / receivable cycles
Employee satisfaction
Employee engagement
Production efficiency
Procurement cycle times
Quality rate
Compliance with regulations, including accountability and statutory obligations

C2: CUSTOMERS AND MARKETS
1) What are your key markets?Old markets – establishedover the last more than 12 months
New markets – established over the last 6 – 12 months

2) Briefly describe your key customer segments (including size of each).

Rows	CUSTOMER SEGMENT	SIZE	REMARKS
1
2
3

3) Provide your market size overthe past two years for your main products and services.

Rows	PRODUCT OR SERVICE	MARKET SHARE 2023	MARKET SHARE 2024	REMARKS
1
2
3
4

4) Briefly describe your key process(es) for:

Please attach a work flow diagram or use bullet points to list and provide brief explanation of the key steps. Attach objective evidence such as approved process work flows, records, survey questionnaires, posters, brochures etc used as part of the processes.
a) Building a more customer focused culture and ensure customer satisfaction and loyalty.
b) Listening, interacting, observing and obtaining information regarding the needs and expectations of your customers.
c) Engaging, building manging customer relationships and enhance customer satisfaction.
d) Customer support
e) Measuring and monitoring customer satisfaction, expectations and dissatisfaction and take appropriate action.
f) Managing your brand – using quality to position your product and/or service offerings in the market.
5) What are your performance results over the last two years for:
C3: OPERATIONS (PRODUCTION / SERVICE PROVISION / SUPPLIERRELATIONSHIPS)
6) Who are your key: a) Suppliers? List only the key suppliers and attached list of approved or pre-qualified suppliers
b) Partners, collaborators and competitors? List here of provide stakeholder analysis matrix
7) Briefly describe the process(es) for:Please attach a work flow diagram or use bullet points to list and provide brief explanation of the key steps. Attach objective evidence such as approved process work flows, records,survey questionnaires, risk register, pictures, etc.
a) Producing your products andservices. Process steps:
b) Managing your supplies or supply chain, including selecting suppliers that are qualified and able to meet your operational needs and enhance organizational performance;
c) Communicating performance expectations, measuring andevaluating supplier performance, and provide performance feedback to help themimprove their performance.
d) Monitoring the quality and approving the materials /commodities supplied by its suppliers.
e) Managing risks associated withyour business. Process steps:
8) What are the results over thelast two years in regards to the following aspects:
C4: ENGAGEMENT OF THE PEOPLE / EMPLOYEES

1) Briefly describe your process(es) for: Please attach a work flow diagram or use bullet points to list and provide brief explanation of the key steps. Attach objective evidence such as approved process work flows, records, etc used as part of the processes. If you have a human resources procedures manual, please provide the document number and highlight sections where these requirements are addressed.
a) Attracting and recruiting people with the right skills and competencies.Process steps:
B) Employee engagement. Process steps:
C) Employee development andtraining. Process steps:
D) Rewarding, recognizing and acknowledging people’s contribution, learning and improvement.Process steps:
e) Ensuring workplace health and safety. Process steps:
2) What are your performance results over the last two years for:
C5: EVIDENCE-BASED DECISION MAKING (PERFORMANCE MEASUREMENT &ANALYSIS)
1) Briefly describe the data you use to measure and monitor the performance of your organization.List the data or measures you use and give a brief description of why it is important for your organization:
2) Briefly describe the key process(es)for:Please attach a work flow diagram or use bullet points to list and provide brief explanation of the keysteps. Attach objective evidence such as approved process work flows, records,etc used as part of the processes. a) Identifying and selecting themeasures / indicators used to determine and understand how well theorganization is performing in relation to set strategic objectives and desired organizational results. Process steps:
B) Determining, measuring, and monitoring key indicators(data) to demonstrate process/system performance. Process steps:
C) Collecting and analysing the selected indicators in order to evaluate, understand and measure levels, trends and effectiveness of organizational processes and strategy.
D) Review of management system toidentify opportunities for improvement and assess effectiveness to achieve required performance levels Process steps:
C6: ORGANIZATIONAL LEARNING (IMPROVEMENT & INNOVATION)
1) Briefly describe yourprocess(es) for: a) Collecting and sharinginformation throughout the organization and from stakeholders. Process steps:
b) Analysing and reviewing your organization’s performance. Process steps:
c) Performance improvement. Process steps:
d) Improving processes to reduce variability and improvequality of products and services. Process steps:
e) Encouraging innovation (e.g.,practice(s) that create an environment that supports innovation). Process steps:
f) Determining which innovation opportunities to pursue, and deciding which opportunities to stop pursuing. Process steps:
g) Tracking,reviewing, and evaluating the effectiveness of the implementation of improvement actions Process steps:
C7: APPLICATION OF STANDARDS & QUALITY BEST PRACTICES
1) How does the enterprise benefit from the improvement of the quality of products, services, and operations?Benefits – please give specific examples and objective evidence:
2) What business opportunities are being created through the enterprise’s quality efforts?Business opportunities created – please give specific examples and objective evidence:
3) How does the enterprise utilize quality in its promotion and marketing of its products and/or services, in away that maximizes quality improvement efforts?Use of quality in promotions and marketing –please give specific examples and objective evidence:
4) Is your organization implementing any company standards or ISO management system standard? e.g. HACCP;ISO 9001; ISO 22000; ISO 14001; ISO 45001; ISO/IEC 17025; others? ISO Standards being implemented by your organization – please give objective evidence
5) Is your organization certified/ accredited against any of the above ISO standards? Certifications oraccreditations the organization has achieved – please provide copies of certificatesas objective evidence:
C8: SPECIFIC REQUIREMENTS FOR DIFFERENT CATEGORIES

Please attach objective evidence to support your responses. Objective evidence can be copies of certificates, reports, records, approved procedures and policies, pictures, etc
C8-1: COMPANY OF THE YEAR (SME AND LE)a) MarketPosition: Show your company’s market position and competitive strength based on sales performance, customer base, and customer trust.
b) Innovation: Highlight innovations in products / services, processes, or technologies / adoptionof digital tools (e.g., automation, AI, e-commerce) to improve efficiency and competitiveness.List the innovations and technologies ordigital tools your company has adopted and implemented:
c) Regional/GlobalPresence: Demonstrate expansion beyond your domestic market through new partnerships, regional growth, or international operations.List the countries and regions you are selling your products and/or services
List any distributorship partnerships you have in any of your markets
a) Sustainability practices: Provide examples of corporate social and environmental responsibility, including ethical practices and sustainability efforts such as reduction in energy use, use ofrenewable energy, waste reduction, recycling, soil and air quality, reduction carbon footprint / greenhouse emissions etc.List any sustainability, ethical and corporate social responsibility programs or practices your company is implementing or adopted:
e) Growth Potential: Presentfinancial growth trends and strategic plans for scaling your business.
f) International Best Practices: Document the adoption of international best practices and certifications such as ISO standards or industry regulations.List any international best practices orindustry standards your organization is implementing or adopted, including certifications achieved:
g) Local Content: Explain how your company supportslocal employment and sourcing of materials.List all raw materials used in your production or service provision that are sourced locally, including whether you buy directly from farmers and the value in USD for 2024:
How many local people are you employing?
Totalnumber of employees
Total number of local employees
Totalnumber of women
C8-2: PRODUCT OF THE YEAR (SME AND LE)
a) Innovation:Showcase unique product features, technology, or advancements that set it apartin the market.List the innovative features of your product:
b) Local content: Demonstrate the use of local raw materials and resources in production, employment of local labour.List all raw materials used in your production or service provision that are sourced locally, including whether you buy directly from farmers and the value in USD for 2024:
How many local people are you employing?
Total number of employees
Total number of local employees
Total number of women
c) Regional/Global Presence: Provide evidence of the product ’s availability in regional and international markets.List the countries and regions you are selling your products and/or services
d) Sustainability practices: Provide examples of corporate social and environmental responsibility, including ethical practices and sustainability efforts such as reduction in energy use, use of renewable energy, waste reduction, recycling, soil and air quality, reduction carbon footprint / greenhouse emissions etc.List any sustainability, ethical and corporate social responsibility programs or practices your company is implementing or adopted:
e) Community Impact: Show how the product contributes to sustainability, community development, or industry growth.
f) Ease of Use: Ensure the product is designed for ease of use, offering an intuitive customer experience.
g) Accessibility:Illustrate accessibility features that support people with different needs,including disabilities.
h) Certification:Document product certifications that guarantee quality, safety, and compliance with industry standards.List any international best practices or industry standards your organization is implementing or adopted, including certifications achieved:
C8-3: SERVICE OF THE YEAR – PRIVATE (SME AND LE)
a) CustomerFocus: Demonstrate a strong commitment to customer satisfaction through responsiveness, engagement, and service excellence.
b) Customer Satisfaction: Provide customer feedback, reviews, andretention data that reflect overall satisfaction.
c) Growth Potential: Show evidence of service growth and expansion into new markets or customer segments.
d) Innovation:Highlight the use of digital tools, automation, or service innovations that improve efficiency.List the innovations and technologies or digital tools your company has adopted and implemented:
e) Professionalism:Uphold professionalism through ethical business practices, expertise, andadherence to industry standards.
f) Certification/ Accreditations: Document certifications and accreditations that enhance credibility and trust in your service.List any international best practices or industry standards your organization is implementing or adopted, including certifications / accreditations achieved:
g) Regional/GlobalPresence: Illustrate how your service operates across multiple regions or international markets while maintaining quality.List the countries and regions you are selling your services and/or services
List any distributorship partnerships you havein any of your markets
h) Technological Adoption: Demonstrate how emerging technologies and industry trends are leveraged to improve service delivery.
h) Sustainability practices: Provide examples of corporate social and environmental responsibility, including ethical practices and sustainability efforts such as reduction in energy use, use of renewable energy, waste reduction, recycling, soil and air quality, reduction carbon footprint / greenhouse emissions etc.List any sustainability, ethical and corporate social responsibility programs or practices your company is implementing or adopted:
C8-4:SERVICE OF THE YEAR – PUBLIC
a) Reputation:Show how your institution maintains a strong reputation and public trust through transparency and consistent quality service delivery.
b) CustomerFocus: Demonstrate a commitment to efficient,accessible, and customer-focused services.
c) Innovation:Highlight innovations that improve service delivery, including digitalsolutions, automation, or streamlined processes.List the innovations and technologies ordigital tools your company has adopted and implemented:
d) Workplace Culture: Illustrate a positive workplace culturefocused on continuous improvement and service excellence.
e) Stakeholder Engagement: Provide examples of stakeholder engagement,including collaborations with communities, industries, or policymakers.
f) Technological Adoption: Show how technological advancements areintegrated to enhance service efficiency.
g) Professionalism:Document adherence to ethical standards, governance principles, and regulatory compliance.
h) Certification/ Accreditations: Document certifications and accreditations that enhance credibility and trust in your service.List any international best practices orindustry standards your organization is implementing or adopted, including certifications / accreditations achieved:
i) Sustainability practices: Provide examples of corporate social and environmental responsibility, including ethical practices and sustainability efforts such as reduction in energy use, use ofrenewable energy, waste reduction, recycling, soil and air quality, reduction carbon footprint / greenhouse emissions etc.List any sustainability, ethical and corporate social responsibility programs or practices your company is implementing oradopted:
C8-5: EXPORTER OF THE YEAR (SME AND LE) – Agro-processors
Note-1: Exporting outside the EAC regions a) Export Markets, Volumes, Value & Trends: Provide data on the number of markets your company exports to, including volumes and the % of export revenue against the total revenue of the company.List the markets / countries you export to outside the EAC and the volumes you export to each of those markets:
B) Local Sourcing: Demonstrate a commitment to sourcing local agricultural raw materials for production.List all raw materials used in your production or service provision that are sourced locally, including whether you buy directly from farmers and the value in USD for 2024:
B) Local Sourcing: Demonstrate a commitment to sourcing local agricultural raw materials for production.List all raw materials used in your production or service provision that are sourced locally, including whether you buy directly from farmers and the value in USD for 2024:
How many local people are you employing?
Total number of employees
Total number of local employees
Total number of women
C) ValueAddition: Explain how your business adds value to raw materials through processing, branding, or packaging.
D) Sustainability:Highlight sustainability practices in international trade, including ethical sourcing and environmental responsibility and sustainability efforts.List any sustainability, ethical and corporatesocial responsibility programs or practices your company is implementing or adopted including practices such as such as reduction in energy use, use ofrenewable energy, waste reduction, recycling, soil and air quality, reduction carbon footprint / greenhouse emissions etc:
E) Quality& Standards Compliance: Document certifications andcompliance with international trade regulations and quality standards.List any international best practices or industry standards your organization is implementing or adopted, including certifications achieved:
F) Future Growth Plans: Outline clear strategies for future export growth, market expansion, and supply chain improvements.
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THE EAST AFRICAN COMMUNITY (EAC) REGIONAL QUALITY AWARDS

SECTION A: Expression of Interest & Eligibility Information

2. Applicant

3. Managing Director / CEO

3. Managing Director / CEO

8.Eligibility Information

9. Official Contact Person

SECTION B:Awards Criteria Categories

5) Briefly describe your key processes for:

9) What are your strategic and financial performance results over the last two years in terms of:

C2: CUSTOMERS AND MARKETS

4) Briefly describe your key process(es) for:

C3: OPERATIONS (PRODUCTION / SERVICE PROVISION / SUPPLIERRELATIONSHIPS)

7) Briefly describe the process(es) for:Please attach a work flow diagram or use bullet points to list and provide brief explanation of the key steps. Attach objective evidence such as approved process work flows, records,survey questionnaires, risk register, pictures, etc.

C4: ENGAGEMENT OF THE PEOPLE / EMPLOYEES

C5: EVIDENCE-BASED DECISION MAKING (PERFORMANCE MEASUREMENT &ANALYSIS)

C6: ORGANIZATIONAL LEARNING (IMPROVEMENT & INNOVATION)

C7: APPLICATION OF STANDARDS & QUALITY BEST PRACTICES

C8: SPECIFIC REQUIREMENTS FOR DIFFERENT CATEGORIES

How many local people are you employing?

C8-2: PRODUCT OF THE YEAR (SME AND LE)

How many local people are you employing?

C8-3: SERVICE OF THE YEAR – PRIVATE (SME AND LE)

C8-4:SERVICE OF THE YEAR – PUBLIC

C8-5: EXPORTER OF THE YEAR (SME AND LE) – Agro-processors

How many local people are you employing?