East Garston Residents Broadband Survey

East Garston Residents' Broadband Survey
This survey has been created to assess the reliability of East Garston residents' broadband.

There are 2 types of broadband available in the village. The most common will be from providers who rely on BT OpenReach to connect you to their service. This is the subject of this survey. Other providers like Starlink provide the link directly to satellites and don't involve telephone lines and broadband over 'phone lines'.

If 25 or more properties in East Garston say in this survey that broadband performance is poor (e.g. 3 or more losses of broadband a day) then we can lobby BT OpenReach to upgrade the broadband system in the village from copper to fibre which will make a big difference to reliability and speed for everyone.

(If BT OpenReach DO upgrade the service to Fibre then you won't need to change provider to receive the benefit).

In ordert to lobby them, we will need to send them data like your name, email, postcode, house number or name, and telephone number if available - please note this will be the *only* use of any information you provide in this survey.

If you enter personal information into this survey you are agreeing we can send the information to BT Openreach ONLY for purposes of lobbying for fibre broadband 'to the home'.

Please note there are 6 questions to answer and 5 items to provide information which we need to send to BT OpenReach. This should only take 3-5 minutes to complete.
BT Home / EEBT BusinessPlusNetSkyVodafoneOther
I never have an issue, my broadband ALWAYS works whenever I need itI have very occasional times (once a week) when my broadband 'drops out' and then comes back on after a few minutesI have occasional times (once a day) when my broadband 'drops out' and then comes back on after a few minutesI have frequent times (a few times a day) when my broadband 'drops out' and then comes back on after a few minutes
No, I haven't called my broadband provider in the last six months even though I have frequent broadband 'dropouts'Yes, I have called the provider in the last 6 months to complain
4. If you answered YES in question 3. (I have called the provider to complain in last 6 months...) How many times have you called them out in the last 6 months?
Number of times I called to complain or get engineer to visit to fix broadband in last 6 months
Web surfing personal useWeb surfing business useWatching live TV or streaming services like NetFlix, BBC IPlayer, Amazon Prime, YouTube etc..Managing smart devices like heating controls, lights or other devicesGoogle searches on internet
No, I am happy with the reliability and price of my current serviceYes, if the reliability would be improved and the cost remains the same or doesn't increase too muchYes!
7. Please could you provide your postcode (this is to verify the approximate location in the village to see if any service quality differs in different parts of the village)*
postcode
8. If you are willing for us to forward your answers to BT OpenReach to lobby them for an improvement to broadband in East Garston, please provide your house number or house name in the box - leave blank if you don't wish to provide the information.
House number or name
9. Please could you provide at least your surname for the broadband account holder (or your full name) at the address details given above (you don't have to give this information but it will help to provide complete infomation if we need to).
10. If you have a telephone land line number included with your broadband service would you be willing to share it here? Note you DO NOT have to give this information, it is purely optional. Again, we would ONLY use the information to send with our survey results to BT OpenReach to help them verify your service is under their responsibility - we will NEVER call you on this number or use it in any other way.
telephone number
11. Interested in receiving more news?
If you are interested in receiving any follow up news regarding broadband service improvements or active campaigns regarding broadband in East Garston, please could you add your email to the box
Thank you for spending the time to fill in the survey

If we reach the 25 household threshold we will send details to BT OpenReach and then after we have received a response from them, the data will be deleted once they have made a decision to act or not. If we do not reach the required 25 threshold, then the data will be summarised with no personal information and then deleted. Thank you for participating in this survey - please check your responses and click the submit button below
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East Garston Residents' Broadband Survey

Thank you for spending the time to fill in the survey