Healthcare Contact Center Times
Contact Center Innovation Award
Submitter's Name
First Name
Last Name
Submitter's Email
example@example.com
Submitter's Title
Organization Name
Organization Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Contact Center Size
Less than 50 agents
Greater than 50 agents
Describe a recent innovation that your contact center has developed or implemented. What specific problem did this innovation address, and how does it fundamentally change the way you operate or serve your patients?
How did this innovation change the game? Provide specific metrics and data that demonstrate its impact on patient satisfaction, operational efficiency, or financial outcomes. What results are you most proud of, and how did they exceed your initial expectations?
How is innovation embedded into your organizational culture to allow your team to think innovatively and take risks? How did your leadership support the development and launch of this project, and how did the team members contribute to its success?
If selected as a finalist, would you and/or members of your team be available to attend the live awards presentation on June 3, 2026, in Atlanta?
Yes
No
Submit
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