Healthcare Contact Center Times
Outstanding Contact Center Culture Award
Submitter's Name
First Name
Last Name
Submitter's Title
Submitter's Email
example@example.com
Organization Name
Organization Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Contact Center Size
Less than 50 agents
Greater than 50 agents
In an industry often marked by high turnover, what has the leadership team done to create a positive and supportive culture within your contact center? Describe a specific program or initiative that has been implemented to improve agent morale, professional development, or team retention. How did this initiative improve the team, and what were the results?
How does the leadership team empower frontline agents to contribute to process improvement and decision-making? Provide an example of a policy, procedure, or innovative idea that was suggested by a team member and successfully implemented, along with the results.
How does your leadership team celebrate team and individual successes? Furthermore, how does your culture support team members during challenging times or in the face of setbacks? Describe a specific instance where your team's resilience and support for one another was demonstrated.
If selected as a finalist, would you and/or members of your team be available to attend the live awards presentation on June 3, 2026, in Atlanta?
Yes
No
Submit
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