TERMS AND CONDITIONS OF HIRE
1. SUPERVISION & RESPONSIBILITY
1. All equipment must be supervised at all times by a responsible adult (the hirer), aged 18 or over.
2. The hirer is responsible for the safety of all users. The Luxury Soft Play Company accepts no liability for accidents, injuries, or damages during the hire period.
3. The hirer is responsible for ensuring the equipment is not damaged. Repair costs will be deducted from the security deposit, with further charges if costs exceed the deposit.
2. HEALTH & SAFETY
1. Children who are unwell, or individuals with back/neck problems, must not use the equipment.
2. Any injuries requiring medical attention must be reported immediately to The Luxury Soft Play Company.
3. Medical help must be sought within two hours, and a full written record of the incident and treatment provided.
3. FOOTWEAR & CLOTHING
1. All shoes, jewellery, glasses, and badges must be removed before using the equipment.
2. Supervising adults must remove their shoes. High heels are strictly prohibited as they damage mats.
3. Mat Damage: Any mat damage will be deducted from the deposit. If six (6) or more mats are damaged, a £25 charge will be applied.
4. Socks must be worn at all times for hygiene reasons.
4. PROHIBITED ITEMS & SUBSTANCES
1. No food, drinks, chewing gum, pets, or sharp objects are permitted on or near the equipment.
2. No streamers, party poppers, face paint, or silly string may be used near the equipment.
3. Smoking, alcohol, drugs, or BBQs are strictly prohibited near the equipment. The Luxury Soft Play Company accepts no liability for accidents or injuries resulting from their use.
5. USE OF EQUIPMENT
1. Adults must not sit, lean, or climb on the equipment.
2. Equipment must not be overcrowded; numbers must suit the age and size of children using it.
3. Equipment is designed for children aged 5 and under only.
4. Children must not push, collide, fight, or behave in a way that could cause injury or distress.
5. Mats must remain in the original positions set during installation.
6. Adults are NOT permitted to use the ride-ons, balance board, slide, or climbing triangle.
6. SET UP & COLLECTION
1. Set up and removal each take approximately 45 minutes. Please allow for this when booking venues. Adequate parking and unloading space must be provided.
2. The hirer must ensure the venue has a suitable, clear space for set up. We are not responsible for moving furniture. We may refuse set up if the area is unsuitable.
3. Equipment must remain in the delivery location. Only The Luxury Soft Play Company may move, remove, or collect it.
4. Ball pit balls must be returned to the pit before collection.
5. All items remain the sole property of The Luxury Soft Play Company and are supplied on a hire-only basis.
6. During the hire, all equipment is the responsibility of the hirer (named on the invoice), not the venue, marquee provider, or event planner. The hirer should ensure security of equipment if absent.
7. Equipment is provided in excellent condition, with time-stamped photographs taken on the day of hire.
8. All items must be collected in the same condition as delivered to avoid damage fees.
7. WEATHER
1. Outdoor hire is permitted from mid-April to mid-September, weather permitting.
2. If rain is forecast during hire hours, or the ground is damp, set up must be indoors.
3. An indoor space must always be available as a backup.
4. Equipment is not waterproof and becomes unsafe when wet.
5. We use the Met Office forecast to determine conditions and recommend hirers do the same.
6. If the forecast/ground is dry, a groundsheet will be provided and secured before set up.
7. The Luxury Soft Play Company will decide the day before the event if set up can proceed outdoors and confirm by email or direct message.
8. Outdoor bookings incur a £15 cleaning fee. If the set up is moved indoors, this fee will be refunded along with your deposit after the event.
8. CLEANLINESS
1. Equipment must be returned in the same clean condition it was provided.
2. If found soiled upon collection, the hirer will forfeit the security deposit to cover cleaning costs.
9. SECURITY DEPOSIT
1. A £50 security deposit is required at the time of hire. This will be refunded within 48 hours of collection, provided no damage or additional cleaning is required.
2. If the deposit is retained, photographic evidence and reasons will be provided within 48 hours of collection.
10. CANCELLATIONS
1. Cancellations with at least two weeks’ notice will be refunded in full.
2. Cancellations within two weeks of the event are non-refundable, though we will try to reschedule where possible.
3. If your booking is cancelled by us, all payments made will be refunded in full.
11. WEIGHT RECOMMENDATIONS
1. Balance boards: maximum weight 200kg. Children under 12 months must be supervised.
2. Wooden slides: maximum weight 30kg, for children over 12 months only. Adult supervision required.
3. Pikler Climbing Triangle: maximum weight 50kg. Children under 12 months must be supervised.
12. OUR GUARANTEE
1. All soft play products are handmade in the UK using polyether polyurethane foam, compliant with Schedule 1 Part 1 of The Furniture and Furnishings (Fire) (Safety) Regulations.
2. In accordance with EC Directive 91/155EC, our products contain no hazardous materials.