FLEUR & VOW DESIGN CO.
TERMS & CONDITIONS (RENTALS + SETUP + EVENT STYLING)
RESERVATIONS AND PAYMENTS
A 50% non-refundable deposit is required to secure and officially reserve your date. The order is not guaranteed and rental items cannot be held until the deposit is paid.
The remaining balance is due prior to the event. All orders must be paid in full no later than 14 days prior to the event date or scheduled delivery/pick-up, plus any applicable taxes.
If the Client’s event date is within 15 days of booking, full payment is required immediately at the time of booking and is non-refundable, except under the circumstances outlined in the Cancellations section.
Once the deposit is received, Fleur & Vow Design Co. will secure the items and guarantee their availability for the event date.
Accepted payment methods include Venmo, Zelle, Visa, Discover, MasterCard, and American Express. Items will not be delivered, set up, or released unless the total amount is paid in full and the contract is signed. No exceptions.
If payment is not completed within the required timeframe, the reservation will be canceled, the items will be made available for others to rent, and the deposit will be forfeited. Delivery personnel cannot accept payment at the time of delivery, and personal checks are not accepted for final payment.
Any additional services requested that exceed the contracted time will be charged at the current hourly rate.
Two (2) weeks prior to the event date, Fleur & Vow Design Co. will contact the Client to confirm final delivery, installation, and pick-up logistics and to complete any remaining payments.
CANCELLATIONS AND CHANGES
The Client may request changes to their order up until 30 days prior to the event date. After this point, changes cannot be made.
If additional items or services are requested after booking, payment in full must be made immediately at the time the additional items are added.
The initial cost of the rental and/or service package cannot be reduced once the booking is confirmed.
If the Client cancels for any reason, the Client will forfeit their 50% non-refundable deposit, or the total amount paid if less than one (1) week’s notice is given.
Fleur & Vow Design Co. does not offer refunds. If requested by the Client in the case of cancellation, Fleur & Vow Design Co. may issue a credit/coupon for the total amount paid, which may be used toward a future rental or service within six (6) months of the original event date. Credits are non-transferable and subject to availability.
DELIVERY, SETUP, AND SITE PREPARATION
The Client is responsible for ensuring the event site is safe, clean, accessible, and ready for delivery, installation, and pickup at the scheduled time.
If the event site is not accessible, not ready, or causes delays in setup or breakdown, the Client agrees to pay any additional labor fees and delay charges incurred. Fleur & Vow Design Co. is not responsible for reduced design quality due to delays caused by venue restrictions, late access, or blocked setup areas.
Rental pricing covers one location only. Items may not be moved to a different location without written approval.
OVERTIME & ADDITIONAL LABOR FEES
Services provided by Fleur & Vow Design Co. are based on the time agreed upon in the booking. Any services requested outside the scheduled timeframe, including delays caused by the Client, venue, or guests, may result in additional charges at the current hourly rate.
MISSING AND DAMAGED PROPERTY
At the time of delivery and/or setup, the Client agrees to inspect the rental items and confirm the condition of all items. Damaged and/or lost rental items are the financial responsibility of the Client.
Upon completion of the event, all items will be inspected. If items are missing, damaged, stolen, or returned beyond repair, Fleur & Vow Design Co. will document the damages or missing items and the Client will be charged accordingly. The card on file may be charged for these damages and/or replacement costs.
If items are not returned as agreed and this results in their unavailability for the next scheduled rental/event, the Client may also be responsible for the cost of that rental booking.
Late returns will be charged $200.00 per day.
MISSING GOODS
All items rented are counted out of inventory and counted back in using the contract order number.
The Client is responsible for ensuring all Fleur & Vow Design Co. property is returned on the date and time noted in this agreement. If any equipment is deemed missing, Fleur & Vow Design Co. will reach out to coordinate recovery.
Missing or lost property that cannot be located may result in the Client being invoiced for replacement merchandise and recovery-related costs.
If any items are missing or damaged upon return, the Client will be contacted to assess replacement costs. For any lost or damaged item beyond repair, the fine will be $2500.
STRICT RAIN POLICY (OUTDOOR EVENTS)
To ensure the safety and protection of our equipment, staff, and event quality, Fleur & Vow Design Co. enforces a strict rain policy.
Fleur & Vow Design Co. will not set up outdoor events if there is any chance of rain in the forecast. The Client must provide a confirmed indoor backup plan (Plan B) at the time of booking.
If rain is forecasted, Fleur & Vow Design Co. will notify the Client 24 hours in advance to transition to the indoor location. No exceptions will be made.
Failure to provide an indoor backup plan may result in event cancellation and forfeiture of deposits and/or payments.
USE OF EQUIPMENT
The Client agrees that rental items will be used only at the location listed in the booking and only for their intended purpose. Subleasing, misuse, improper handling, or unauthorized relocation is prohibited.
For safety and security reasons, if items need to be moved during the event, Fleur & Vow Design Co. must supervise the move or train a designated venue staff member on safe handling, especially for heavy items requiring multiple people.
SUBSTITUTION POLICY
In the rare event that a rental item becomes unavailable due to damage, unexpected circumstances, or safety concerns, Fleur & Vow Design Co. reserves the right to substitute the item with a comparable item of equal or greater value.
PHOTO & VIDEO RELEASE (MARKETING)
The Client agrees that Fleur & Vow Design Co. may photograph and/or video the décor setup and rental items for portfolio, website, promotional, and social media use. Client names and personal details will not be shared without permission.
LIABILITY & RESPONSIBILITY
Fleur & Vow Design Co. is not responsible for weather-related damages after setup, damages caused by the Client, guests, vendors, or venue staff, or interruptions caused by venue rules or restrictions.
The Client agrees to assume full responsibility for all rental items once delivered and/or installed and agrees to hold Fleur & Vow Design Co. harmless from injury or damages caused by misuse or unsafe conditions at the venue.
ENTIRE AGREEMENT
These Terms & Conditions, along with the final invoice and booking confirmation, represent the full agreement between the Client and Fleur & Vow Design Co. Any changes must be made in writing and approved by Fleur & Vow Design Co.