Agreement between HG Care Services (hereinafter called "The Organisation"), and you (Hereinafter called "The Client"), relating to the provision of care provision and support.
In all cases the word “visit” will relate to the undertaking of care duties at the address, as agreed and specified in the appropriate Client Care Plan.
The Organisation agrees to undertake Client visits at times agreed on the care plan.
The fee rates for services provided will be subject to assessment of individual requirement
Cost of service:
** If you require additional support outside of local authority care plan. **
If you are funding privately, the cost of care will be calculated as follows.
Total day-time hours x cost per hour
Total Cost starts from £25.00 per hour, subject to review and complexity.
Bank Holidays and public holidays, including Christmas Eve and New Year’s Eve, will be charged at double the rates quoted in part 3
Terms & Conditions for Payment of Fees:
Payment of fees for services provided will be the responsibility of the Client or authorized representative.
Fees will be invoiced directly to the Client on a monthly basis, at the end of the month in which care services have been provided. Payment is required in full within 30 days of the date of the invoice.
6. The Organisation undertakes to provide sufficient staff resources to ensure that the Client’s needs are met. In this respect the following are relevant:
a. The Organisation will do all it can to ensure compatibility between Care Worker and Client, an arrangement which is satisfactory to both parties. Where unforeseen circumstances such as staff sickness or other absences require a replacement Care Worker to undertake the care duties, the Organisation will ensure continuity of compatibility as far as possible.
b. The Organisation’s Care Staff will at all times carry with them proper means of identification. This will include Identity Cards or badges, and compliance with the Organisation’s Uniform Policy unless the Client has specifically requested otherwise.
7. Cancellation of Visits by the Client:
The Client or his / her authorised representative is required to give a minimum of 48 hours’ notice directly to the office to cancel a visit. Cancellations made in less than 48 hours will attract the usual service charge for the visit.
8. Cancellation of Care Service Contract:
This Care Service Contract may be cancelled by either party by giving appropriate notice in writing. A minimum of 2 weeks’ notice of cancellation is required.
Call times
Whilst we always undertake to provide a punctual service and to arrive at the scheduled call times, the nature of our work means that staff are subject to traffic conditions as well as irregular and acute work requirements which may arise earlier on any particular day. Notwithstanding, we expect 100% of calls to be within thirty minutes of the scheduled time.