PROKNEE STRAP/ BUCKLE EVALUATION FORM
In an effort to resolve all known strap/buckle issues, please submit your case in the form below to be evaluated by our Technical Department. Only qualifying cases will be considered for replacements. You can expect to hear a response within 1-2 business days (not including weekends). In some cases, more information may be required. Please note, proof of purchase is required.
Full Name
*
First Name
Last Name
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Phone Number
*
Format: (000) 000-0000.
E-mail
*
example@example.com
Is this your first set of ProKnee brand kneepads?
*
Yes
No
If this is not your first set, what model(s) have you used in the past? Select all that apply. See photo below for model visual
Original
Model 07
Model 0714/0714E
AP16
How long have you used ProKnee brand kneepads?
*
New customer
1-2 years
3-5 years
5-10 years
10-20+ years
Please describe the concerns you are experiencing:
*
What kneepad model is this affecting?
*
Please Select
All Purpose Kneepads-AP16
Custom Fit Kneepads- Standard: 0714
Custom Fit Kneepads- Wide: 0714E
Custom Fit Kneepads- Model 07
Custom Fit Kneepads- Original
Location this issue is affecting:
*
Original/Model 07/Model 0714: Top strap/buckle
Original/Model 07/Model 0714: Bottom strap/buckle
Original/Model 07/Model 0714: Both top & bottom strap/buckle
AP16: Straps in crossed position
AP16: Straps in parallel position
Please upload photos of your kneepads indicating your issue. This is REQUIRED to process your issue. Full view of entire kneepad on buckle side as well as close-ups of buckle/strap required. Multiple pairs, see below*:
*
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+ If you have multiple pairs to submit, please provide a photo that shows all pairs together in the same photo with the strap/buckle side showing to help better assess your case. Alternatively, you can provide a proof of purchase for all pairs experiencing issues below.
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Please upload your proof of purchase(s) for all pairs experiencing issues:
*
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