Marketplace Management Info Section

Vendor Management

Reviewing Vendor Applications: 

• Upon receipt of an application, Jotform sends an email to vendorapplications@dresseduphippy.com - check this regularly.
• The applicant information is automatically loaded into Trello on the Soul Tribe Board. 
• Locate the new applicant on the list titled: New Vendor Applicants
• Open the card that contains the applicant info. 
• To the applicant card add two checklists via the checklist button:
  • 1. Verifications
  • 2. Admin Tasks
• Follow the checklists to properly vett the applicant
• After thoroughly vetting, choose to either approve or deny the applicant. 
• Send link to the card to Misti for review - choose the share option from the dropdown at the top right hand corner of the card. 

Approved Vendors: 

1. Mark the Vendor Applicant's card as approved.
2. Download the corresponding application from Jotform & attach to the Vendor card
3. If available, attach the vendor's logo and header banner for their store to the Vendor card.
4. Fill in the fields under heading "Custom Fields" with the correct subscription plan. (Don't add the start date until they have submitted their payment.)
5. Copy the card to the Approved Vendor Card according to their chosen subscription plan (aka Annual, Bi-Annual etc.)
6. Open Brevo and add the vendor to the Approved Vendors email list called: New Vendors #7
7. Upon adding their email, Brevo will automatically send them two onboarding emails.  
   1. Onboarding New Vendors Email
   2. Request For Vendor Store Page Content
8. The "Onboarding New Vendors Email" contains the link to vendor subscriptions page where they will submit the payment for their plan.
9. At this point, move on to the next vendor, if applicable. Vendor is not considered approved until their payment has been received.  
10. IF they have requested to become a vendor on the "My Account" section of Dressed Up Hippy Store, locate their submission under "Users" in the Admin Dashboard. Open their user account and mark them as "Pending Vendor"
11. **IF payment has not been received after three days, send a follow-up email.
12. When payment has been confirmed:
    1. In Trello, mark the first card (created by Jotform) as closed. 
    2. In Admin Dashboard of DUH, change the user from "Pending Vendor" to "Vendor"
13. Check the email address: vendordata@dresseduphippy.com for their uploaded store content.
14. Download content from the vendor's email and upload to the Soul Tribe Marketplace Google Drive.  Use this link: https://drive.google.com/drive/folders/1UI6vhGzB3dOl0I22_i_PKmYoqmWKH8W9?usp=sharing
    1. Inside Google Drive, create a new folder for this vendor before uploading content.  Be sure to upload the content to your newly created folder!
15. At this point, if you don't have any knowledge of html, please refer the store set up to Misti.

16. ADDITIONAL PROCEDURES

     

    Product Listings

    Adding/Updating Products:

     

    Log into the marketplace backend.
    Navigate to “Products” > “Add New” or select an existing product to edit.
    Fill in all required fields: title, description, price, category, tags, images.
    Upload images sized at 1200x1200 px, PNG or JPEG, high quality.
    Save and preview before publishing.
    Categories & Tags: Follow the attached category list and tagging guide.

17.  Order Processing

    Viewing Orders: Go to “Orders” tab in backend dashboard. - See Misti for additional order processing procedures. 

    Shipping Instructions: See shipping policy 

18.  Reporting & Analytics

    Sales Reports: Generate monthly sales reports via “Reports” > “Sales Summary.”
    Inventory Reports: Check current stock levels under “Inventory.”
    Vendor Performance: Review vendor sales monthly using WC Vendors tab in Admin Dashboard

19.  Troubleshooting & Support

    Common Issues:

    Product images not uploading — try a different browser or clear cache.
    Orders not showing — refresh the dashboard or check filters.
    Tech Support Contact: Reach out to me at misti@dresseduphippy.com .