1. Minors at Appointments: All patients under the age of 18 must be accompanied by an adult for their appointments. If the accompanying adult is NOT the parent/guardian, they must be over the age of 18 and have a consent to treat form on file.
2. No Show Policy: Appointments are scheduled at the request of each individual patient. All well visits, adhd, asthma, depression, anxiety visits require a 24 hour cancellation notice. All same day sick visits require a 2 hour notice of cancellation. You will be charged a $50 fee to the patient's account if failure to do so and will be billed directly to you as the parent's responsibility. If you have three of these in one year, you may be dismissed from the practice. Please help us serve you better by keeping your regularly scheduled appointments.
3. Late Policy: Appointments are scheduled at the request of each individual patient's parent. If you are more than 15 minutes late to your child's scheduled appointment, your appointment may be cancelled, you may be asked to come back at an open time, or be worked back into the schedule with a wait. The decision is up to the individual provider.
4. Prescription Refills: Chronic or routine meds may be refilled by calling your pharmacy. Please have the pharmacist send us a prescription refill request. However, antibiotics or medications for new problems will not be called in unless the patient is seen in the office. For ADHD specialized scripts, please send in a refill request through the patient portal. We require a 72 hour notice so please plan accordingly.
5. Appointments: We see patients by appointment only. We do not see walk-in patients. We will make every effort to see sick patients on a same-day basis. Well child visits should be scheduled in advance as much as possible.
6. School Notes: You may request a school note for when your child is seen in the office. Notes will not be given over the phone if the child was not seen in the office.
7. Nurse Calls: A nurse is available to answer your questions during our normal business hours. Because these calls are returned in order of medical urgency, you will be asked to leave a message. Please understand, we have many messages left on a daily basis, so you may receive a call back towards the end of the day. If you feel your child will need to be seen in the office, please schedule an appointment.
8. Splitting Up Vaccines: All doctors at LSKC follow the immunization schedule recommended by the American Academy of Pediatrics (AAP If you choose to split up your child's vaccines outside of the AAP's recommended immunization schedule, your child will be scheduled with a nurse for these visits. A nurse visit will be billed to your insurance company. Some insurance companies may not consider this visit as 'preventative' since it is not billed with a well exam. If your insurance company doesn't cover the nurse visit in full, you understand that you will be responsible for the charges.
9. Records: To protect your child's records, we ask you to provide our office with a driver's license or other picture identification. Yearly, or as changes occur, we will ask you to update Patient Information Forms, Insurance card and ID. We will check these documents prior to releasing your child's records.