Welcome to our Customer Survey!
Thank you for participating in our Customer Feedback Survey. Your input will help us better understand your needs, improve our solutions, and strengthen our relationship with you. This survey should take about 5-10 minutes to complete. Please answer honestly—your feedback is valuable and will remain confidential.
Industry
*
Chemical
Food & Beverage
Life Sciences
Oil & Gas
Pipeline
Power
Pulp & Paper
Other: Please briefly describe
Years of experience in current industry
*
Please Select
Less than 5 years
6 to 10 years
Over 10 years
Influencing Factors
What factors influence your decision to choose our company for your automation and valve solutions? (select all that apply)
*
Product quality
Customer service
Competitive pricing
Range of solutions
Customization options
Industry reputation
Previous positive experience
Recommendation from peers
Post-purchase service capabilities
Other - Please describe
What is the most important factor when choosing a solutions provider for your company? (select all that apply)
*
Cost
Quality
Customer service
Innovation
Reliability
Customizatoin options
Industry expertise
Technical support
Post-purchase service capabilities
Other - Please describe
What specific features or aspects of our solutions do you find most valuable? (select all that apply)
*
Operational reliability
Safety features
Performance enhancement
Customization options
Integration with existing systems
Cost savings
Efficency improvements
Technical support
Other - please describe
Frequency & Satisfaction
How frequently do you use our Products?
*
1-5 times a year
6-10 times a year
More than 10 times a year
How frequently do you use our Services?
*
Never
1-5 times a year
6-10 times a year
More than 10 times a year
Which of the following most influence your valve SERVICE provider selection?
*
OEM certification
Technician competency
Responsiveness
Proximity to your location
Price
Other - please describe
How do you service your systems?
*
In-house repair
Local provider
Contracted service provider
Other - please describe
How would you rate the overall quality of our products and services?
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
How satisfied are you with our customer service and support?
*
Dissatisfied
1
2
3
4
Very satisfied
5
1 is Dissatisfied, 5 is Very satisfied
Competitor Comparison
How do our solutions compare to those offered by our competitors?
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Much worse
1
2
3
4
Much better
5
1 is Much worse, 5 is Much better
Additional comments
Why did you choose our competitors for certain solutions or services?
*
Pricing
Technical specifications didn't match required
Better customer service
Faster customer response
Brand reputation
Faster delivery times
Faster services times
Previous positive experience
Recommendation from peers
Other - please describe
Improvements & Recommendations
How likely are you to continue using our solutions in the future?
*
Very unlikely
1
2
3
4
Very likely
5
1 is Very unlikely, 5 is Very likely
Would you recommend our solutions to other customers?
*
Very unlikely
1
2
3
4
Very likely
5
1 is Very unlikely, 5 is Very likely
What improvements or additional products and services would you like to see offered by Control Southern?
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Email
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