2025 Control Southern Customer Survey

Welcome to our Customer Survey!

Thank you for participating in our Customer Feedback Survey. Your input will help us better understand your needs, improve our solutions, and strengthen our relationship with you. This survey should take about 5-10 minutes to complete. Please answer honestly—your feedback is valuable and will remain confidential.
Industry*

ChemicalFood & BeverageLife SciencesOil & GasPipelinePowerPulp & PaperOther: Please briefly describe
Years of experience in current industry*
- What factors influence your decision to choose our company for your automation and valve solutions? (select all that apply)*
  
  Product qualityCustomer serviceCompetitive pricingRange of solutionsCustomization optionsIndustry reputationPrevious positive experienceRecommendation from peersPost-purchase service capabilitiesOther - Please describe
- What is the most important factor when choosing a solutions provider for your company? (select all that apply)*
  
  CostQualityCustomer serviceInnovationReliabilityCustomizatoin optionsIndustry expertiseTechnical supportPost-purchase service capabilitiesOther - Please describe
- What specific features or aspects of our solutions do you find most valuable? (select all that apply)*
  
  Operational reliabilitySafety featuresPerformance enhancementCustomization optionsIntegration with existing systemsCost savingsEfficency improvementsTechnical supportOther - please describe
- How frequently do you use our Products?*
  
  1-5 times a year6-10 times a yearMore than 10 times a year
- How frequently do you use our Services?*
  
  Never1-5 times a year6-10 times a yearMore than 10 times a year
- Which of the following most influence your valve SERVICE provider selection?*
  
  OEM certificationTechnician competencyResponsivenessProximity to your locationPriceOther - please describe
- How do you service your systems?*
  
  In-house repairLocal providerContracted service providerOther - please describe
- How would you rate the overall quality of our products and services?*
  
  1
  
  2
  
  3
  
  4
  
  5
  
  1 is Poor, 5 is Excellent
- How satisfied are you with our customer service and support?*
  
  1
  
  2
  
  3
  
  4
  
  5
  
  1 is Dissatisfied, 5 is Very satisfied
- How do our solutions compare to those offered by our competitors?*
  
  1
  
  2
  
  3
  
  4
  
  5
  
  1 is Much worse, 5 is Much better
- Additional comments
- Why did you choose our competitors for certain solutions or services?*
  
  PricingTechnical specifications didn't match requiredBetter customer serviceFaster customer responseBrand reputationFaster delivery timesFaster services timesPrevious positive experienceRecommendation from peersOther - please describe
- How likely are you to continue using our solutions in the future?*
  
  1
  
  2
  
  3
  
  4
  
  5
  
  1 is Very unlikely, 5 is Very likely
- Would you recommend our solutions to other customers?*
  
  1
  
  2
  
  3
  
  4
  
  5
  
  1 is Very unlikely, 5 is Very likely
- What improvements or additional products and services would you like to see offered by Control Southern?
- Email
  example@example.com
- Should be Empty:

Welcome to our Customer Survey!