Feedback & Whistleblowing Form

Feedback & Whistleblowing Form
We want to hear from you!

At KO-NEKT, we welcome all feedback — whether it’s a compliment, a comment, a complaint, or a whistleblowing concern. Your views help us improve our services, celebrate successes, and address any serious issues.

Please use this form to share your experience or raise a concern. Your information will be handled confidentially and fairly.
Your Feedback Type:*

Complaint – Dissatisfaction about the standard of service, actions, or lack of action by KO-NEKT.Compliment – Positive feedback about the quality of our service or staff performance.Comment – Suggestions, ideas, or general feedback about our services or operations.Whistleblowing Concern – Report of serious wrongdoing such as fraud, abuse, safety breaches, harassment, or other unethical behaviour.
For a formal complaint, please include:

• What happened
• Date(s) and time(s) of the incident(s)
• Names of those involved (if applicable)
• Your desired resolution (if any)

We will confirm receipt within 5 working days and aim to respond within 15 working days.
Please tell us about the service, staff member, or experience you want to recognise. Include as much detail as possible so we can pass on your thanks and celebrate good work.
Please share your ideas, suggestions, or feedback. We regularly review comments to help improve our services, and we may be able to update you if your suggestion is implemented.
Use this section to report serious concerns such as fraud, health and safety breaches, abuse, harassment, or other unethical behaviour. Your identity will be kept confidential where possible, and KO-NEKT will not tolerate retaliation against anyone raising a concern in good faith. False or malicious reports may result in action being taken.
Please describe your complaint.
Tell us what happened, when it happened, and who was involved (if applicable). Include your desired resolution, if any. The more detail you provide, the easier it will be for us to investigate.
Please describe your compliment.
Tell us who or what you are recognising, and describe what was done well. Include any details that will help us pass on your thanks.
Please describe your comment or suggestion.
Share your ideas or feedback on our services or operations. Include any details that would help us understand and consider your suggestion.
Please describe your whistleblowing concern.
Provide as much detail as possible about the wrongdoing or unethical behaviour you are reporting, including dates, times, names, and any evidence you may have. Your report will be handled confidentially.
Supporting Evidence

Upload any supporting documents or files
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Your Details

You can remain anonymous, but we may be unable to follow up if we don’t have your contact details.
Name

First NameLast Name
Phone Number
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Email
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Preferred Contact Method

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Confidentiality Statement - Your feedback will be handled in line with KO-NEKT’s confidentiality and data protection policies. Personal information will only be shared as necessary to investigate and respond to your submission.*

I have read and agree to the confidentiality statement.
Consent to Store Data*

I consent to KO-NEKT storing my data for the purposes of processing my feedback in line with GDPR.
What Happens Next
We will confirm receipt within 5 working days and aim to respond within 15 working days. If more time is needed, we will let you know.
We’ll share your feedback with the relevant staff or team to recognise great work.
We’ll review your suggestion during service evaluations and update you where possible.
We will investigate promptly, keep your identity confidential where possible, and take appropriate action if wrongdoing is found.

Read More about Our Complaints, Compliments & Comments Policy and Procedure
Wherever possible, we encourage complaints to be resolved informally by speaking directly to the staff member involved or their supervisor. If you wish to make a formal complaint, please complete this form in full. Formal complaints should include the nature of the complaint, the date(s) and time(s) of the incident(s), the names of those involved (if applicable), and your desired resolution, if any. Once received, your complaint will be acknowledged within 5 working days. It will be assigned to a designated investigator who will conduct a thorough and impartial investigation, gather relevant information and evidence, and interview those involved if necessary. A response will be provided within 15 working days of acknowledgment. If more time is needed, we will inform you of the reason for the delay and provide an updated timeline. Outcomes may include an explanation and/or apology, changes to policies or procedures, staff training, or disciplinary action. If you are not satisfied with the outcome, you may appeal by completing a new form marked “Appeal” within 10 working days of receiving the outcome. The appeal will be reviewed within 20 working days, and a final decision will be communicated to you.

Compliments can be submitted through this form and should include details of the service or staff member being complimented along with a description of what was done well. All compliments will be recorded and shared with relevant staff and management to recognise and celebrate achievements.

Comments can also be submitted through this form. All comments will be reviewed by management, and suggestions will be considered during regular service evaluations. Where appropriate, feedback on the implementation of suggestions will be provided.

All feedback will be handled in line with KO-NEKT’s confidentiality and data protection policies. Personal information will only be shared as necessary to resolve complaints or act on feedback. This policy will be reviewed annually to ensure it remains effective and aligned with best practices, and feedback trends will be analysed quarterly to identify patterns and areas for improvement.

Read More About Whistleblowing
Whistleblowing – Report a Concern
We take concerns seriously
At KO-NEKT (Childcare) CIC, we are committed to the highest standards of integrity and ethical conduct. We want to make it easy and safe for anyone — including staff, volunteers, service users, contractors, and stakeholders — to report concerns about misconduct, malpractice, or unethical behaviour.

Purpose of this section
This part of the form allows you to report a whistleblowing concern confidentially. All reports will be taken seriously, investigated thoroughly, and acted upon appropriately.

What to report
You can use this form to report:

• Fraud or financial misconduct
• Health and safety violations
• Abuse, neglect, or exploitation
• Discrimination, harassment, or bullying
• Breaches of company policy or the law
• Any other serious wrongdoing or unethical behaviour

Confidentiality and protection
Your identity will be kept confidential as far as possible, consistent with the need for a fair investigation. KO-NEKT prohibits retaliation or adverse treatment against anyone who raises a concern in good faith.

How it will be handled
Once submitted, your concern will be reviewed and assigned to an appropriate investigator. We will keep you informed of progress and the outcome where possible. If wrongdoing is confirmed, corrective or disciplinary action will be taken.

Important note
We take false or malicious reporting seriously. Anyone found to have knowingly made a false report may face disciplinary or other appropriate action.

Review
This whistleblowing procedure is reviewed annually to ensure it remains effective and compliant with relevant laws.
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Feedback & Whistleblowing Form

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What Happens Next