Economy Investigation Kick Off

Economy shipment investigation
Please complete this form so we can kick off a investigation for your missing or damaged shipment 🚀

Investigations usually take 4–6 weeks. We have limited support on the US side, but don’t worry about the radio silence - we are working on getting you a resolution.

If the package that is missing can’t be found or the carrier approves the investigation that the shipment was damaged, we’ll credit your account for the shipping fee.

Without shipping protection, we can’t claim or reimburse the value of your products, so it’s worth considering adding Shipping Protection to your next shipment for extra peace of mind!

Need a hand? Drop us a WhatsApp on +27833215407 - we’ve got you.
Type of investigation*
Agent assisting you
Merchant Name:
Please let us know what your business name is
Consignee/receiver Information:

All the information about the RECEIVER of this shipment
Receiver Contact Name: *
Receiver Contact Number:*
Receiver Email Address: *
Shipment Information:

All the information about the physical shipment
Total Weight of Goods (in KGS): *
Shipping date

MonthDayYear
Date
Tracking Number:*
Shipping rate (in ZAR)
Value of Goods (in ZAR):*
Purchase Order or Invoice Number: *
Description of Goods (complete and detailed, e.g. size, brand, colour, model number, etc.): *
Has a replacement package been shipped?*
Please Upload Your Commercial Invoice Here: *

Cancelof
Please Upload Photos of the Damaged Shipment Here (photos of the shipping box inside and out showing the damage as well as the damaged items):

Cancelof
Please Upload Any Other Supporting Info Here:

Cancelof
Should be Empty:

Economy shipment investigation

Consignee/receiver Information:

Shipment Information: